Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ryan mouzas

Fort St. John,BC

Summary

Technically skilled professional with over 2 years of hands-on experience in IT support, hardware troubleshooting, and network setup. I’m passionate about solving problems, whether it's fixing a stubborn laptop or helping a colleague with a tricky software issue. I’ve worked with everything from Windows systems to mobile devices, and I enjoy making technology easier for people. I’m excited about the opportunity to bring my skills to First National’s IT Service Desk and help keep things running smoothly for the team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Service and Support

Bell
Sarnia, ON
01.2021 - 06.2023
  • Installed, configured, and maintained hardware and software applications on user systems.
  • Provided technical support to end-users via phone, email, and remote access.
  • Monitored system performance and identified potential issues or risks.
  • Troubleshot network connectivity issues for users both locally and remotely.
  • Configured mobile devices such as laptops, tablets, and smartphones for users.

Scaffolder (2nd Year)

ISSL
Fort St. John, BC
07.2023 - Current
  • Proven ability to adapt to changing job requirements and work efficiently under pressure
  • Engaged in building and dismantling scaffolds and working platforms, demonstrating comfort with heights and various construction environments
  • Utilized a range of power tools and equipment, adhering to strict safety protocols

Sales Representative

Best Buy
Sarnia, ON
01.2020 - 01.2021
  • - Provided technical advice and support on a wide range of electronic products, focusing on customer needs and technological solutions.

Education

High School Diploma -

Northern Collegiate Institute & Vocational School
Sarnia, ON
06-2017

Skills

  • Operating Systems: Proficient in Windows 7, 10, 11, with experience supporting MacOS and Linux environments
  • Helpdesk Support: Expertise in diagnosing and resolving hardware and software issues for both on-site and remote users
  • Hardware Support: Skilled in troubleshooting and repairing PCs, laptops, mobile devices, printers, and scanners
  • Microsoft Office Suite: Advanced proficiency in supporting and troubleshooting Microsoft Office applications
  • Network Administration: Familiar with Microsoft domain tools, NTFS file system permissions, and user account management
  • Communication & Customer Service: Strong verbal and written communication skills, adept at providing clear technical guidance to users

Certification

  • CompTIA A+
  • First Aid lv. 1

Timeline

Scaffolder (2nd Year)

ISSL
07.2023 - Current

IT Service and Support

Bell
01.2021 - 06.2023

Sales Representative

Best Buy
01.2020 - 01.2021

High School Diploma -

Northern Collegiate Institute & Vocational School

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ryan mouzas