Experienced and results-focused IT Support Specialist with over 5 years of hands-on experience in help desk support and technical troubleshooting. Known for quickly identifying and resolving hardware, software, and network issues to keep systems running smoothly with minimal downtime. Confident supporting end-users, managing IT systems, and delivering friendly, reliable service in high-pressure environments. Well-versed in Windows and Linux platforms, Active Directory, remote support tools, and widely used enterprise applications. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.