Ryan Melanson
Moncton,NB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Global Pet Food
Moncton
10.2023 - 05.2024
- Greeted customers and provided assistance with selecting pet food, accessories, and supplies.
- Assisted customers in locating items within the store.Operated cash register to process customer purchases.
- Maintained cleanliness of store by sweeping and mopping floors, dusting shelves, and organizing merchandise.
- Provided excellent customer service to ensure customer satisfaction.
- Provided advice on proper nutrition and care instructions for various types of pets.
Barista
Starbucks
Moncton
09.2020 - 10.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Performed daily excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures and manager duties including deposits, audits.
- Supervised bank deposits and security procedures to support store opening and closing.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items. Received nods as employee of the month certificates.
- Ensured store was opened and closed in a timely manner according to company policies.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
Main Cashier/Sales Associate
DSW
Moncton
08.2017 - 09.2020
- Provided excellent customer service to guests in a timely manner.
- Organized checkout lanes to ensure smooth flow of customers through the lines.
- Resolved customer complaints in an efficient and courteous manner.
- Greeted customers as they entered the store, offered assistance when needed.
- Operated all aspects of the cash register including scanning items, entering prices, and handling payment transactions accurately and securely.
- Collaborated with other team members to maintain high levels of customer satisfaction.
Customer Service Representative
Asurion
Moncton
03.2016 - 03.2017
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
College Diploma in Early Childhood Education
Oulton College
Moncton, NB06-2020
High School Diploma -
Moncton High School
Moncton, NB06-2014
Skills
- Problem-Solving
- POS system operations
- Interpersonal and written communication
- Time Management
- Independent judgement
- Relationship Building
- Cash Register Operation
- Positive and professional
- Teamwork and Collaboration
- computer skills (word processing, spreadsheets and system administration)
- Customer Assistance
- Phone Etiquette
Affiliations
- creative (painting and drawing)
- volunteering (ASPCA)
- travel and adventurist
Accomplishments
- Employee of the month (Starbucks)
Timeline
Retail Sales Associate
Global Pet Food
10.2023 - 05.2024
Barista
Starbucks
09.2020 - 10.2023
Main Cashier/Sales Associate
DSW
08.2017 - 09.2020
Customer Service Representative
Asurion
03.2016 - 03.2017
College Diploma in Early Childhood Education
Oulton College
High School Diploma -
Moncton High School
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