Ryan Masrani
Toronto,ON
Summary
I'm Ryan - a Customer Success Manager bringing 5 years of experience in the field of cybersecurity and SaaS operations. Proven track record of working closely with internal and external stakeholders to achieve mutually beneficial solutions, with the goals of driving company growth, and overall success.
Overview
9
9
years of professional experience
Work History
CUSTOMER SUCCESS MANAGER
OKTA
06.2022 - Current
- Serve as the primary point of contact post implementation
- Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure customers achieve full business value
- Partner with internal team members to align on current account initiatives
- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customer needs
- Conduct periodic customer health checks and also educate customers on new features and releases.
- Generate reports and communicated results to stakeholders to provide insights into customer success.
CUSTOMER SUCCESS MANAGER
SUMO LOGIC
01.2022 - 06.2022
- Develop strategic customer relationships and drive high levels of adoption and ongoing satisfaction
- Act as primary contact for all post-sales efforts, focusing on customer success and customer service
- Work with customers to discover how Sumo Logic can add value to their businesses, and identify potential expansion opportunities
- Own the renewal process, participating in renewal contract structure, ensuring high levels of customer retention
- Collaborate with Sales, Customer Service, Product, and Engineering teams to maximize customer success and account growth.
TECHNICAL ACCOUNT MANAGER
ACTZERO
01.2021 - 01.2022
- Facilitate customer onboarding; Architecting customer success plans and ensuring their achievement
- Work cross-functionally to ensure customer needs are met
- Develop collateral and documentation for internal and external use and consumption
- Provide vCISO services to customers, assist with security gaps and vulnerability remediation
- Work closely with C-Level executives and advise them on their current security posture.
THREAT HUNTER
ACTZERO
02.2019 - 01.2021
- Conduct daily endpoint and network investigations
- Respond to high severity cases such as Ransomware & Phishing attacks
- Perform Malware analysis by observing outbound communication, source of execution, and providing the appropriate remediation steps
- Perform Vulnerability Scans using open source tools.
SALES REPRESENTATIVE
ROGERS COMMUNICATIONS
04.2015 - 12.2018
- Consistently deliver on assigned individual targets and store targets
- Adopt Manager on Duty responsibilities
- Foster relationships with customers in order to ensure loyalty.
Education
Advanced Diploma - Computer Security & Investigations
Sir Sandford Fleming College
Peterborough, ON01.2018
Skills
Cross-Functional Collaboration:
- I'm an expert collaborator that understands the value and importance of working alongside Primary and Secondary internal and external stakeholders to achieve a common goal
SaaS Expertise:
- I bring 5 Years of experience working with SaaS, and other IT/Security products and services to SMB, Corporate, Mid Market, and Enterprise clientele
Relationship Management:
- People are my passion I have a natural and practiced ability to nurture and grow internal and external relationships This includes business relationships with a variety of clientele in different segments and verticals
Verbal & Written Communication:
- Whether through a formal written proposal, or crafted executive presentation I have experience presenting solutions and providing industry insights/suggestions to new and existing customers, including C-Suite contacts
Exceptional Interpersonal Skills:
- I've connected, and communicated with a diverse group of internal and external teams in adaptable and effective manner to make tangible impact
Timeline
CUSTOMER SUCCESS MANAGER
OKTA
06.2022 - Current
CUSTOMER SUCCESS MANAGER
SUMO LOGIC
01.2022 - 06.2022
TECHNICAL ACCOUNT MANAGER
ACTZERO
01.2021 - 01.2022
THREAT HUNTER
ACTZERO
02.2019 - 01.2021
SALES REPRESENTATIVE
ROGERS COMMUNICATIONS
04.2015 - 12.2018
Advanced Diploma - Computer Security & Investigations
Sir Sandford Fleming College
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