Ryan James

• Provide outstanding service to clients to maintain and extend relationship for future business opportunities.
• Liaise with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Direct Market Digital team

• Leading the analysis and documentation of system and business requirements for the California auto quote website refresh
• Conducting interviews with key stakeholders to identify information on business processes and system requirements.
• Working closely with software development and UX team members to design and develop solutions which maximize customer conversion.

Defect backlog queue management team

• Daily Warranty Reviews investigations, consulted with subject matter experts to determining if problem is a candidate for cancellation, warranty work, or new defect.
• Defect impact analysis including generation of reports for business of affected policies, costs, other impacted entities.
• Authored code fixes and enhancements for inclusion in future code releases and patches.

Contact data cleanup project

• Performed data analysis and identification of existing and possible problems including potential privacy issues.
• Conducted stakeholder interviews and requirements gathering tasks.
• Creation and presentation of report on potential mitigation strategies.
• Successfully developed and implemented chosen solutions.

Broker online transactions portal team

• Identifying and documenting requirements gaps and discrepancies between systems.
• Transforming the existing out of the box guidewire customer portal into an enhanced user experience with expanded capabilities and an improved customer adoption.
• Facilitating change request and requirements gathering meetings.

• Assisted in the requirements definition & solutions development of intuitive solutions to complex financial problems.
• Responsible for automated calculation and creation of critical billing documents sent to customers.
• Creation of comprehensive unit tests.

• Translated the product owner's desired features into final requirements by identifying stakeholders and facilitating requirements gathering sessions.
• Performed a gap analysis of internal and external product changes in order to identify required application changes.
• Documented and executed detailed test plans, ensuring high-quality, reproducible, and auditable testing outputs.
• Collaborated closely with development teams to clarify requirements, resulting in decreased development time and defect counts.