Ryan Gerlach

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.

Alhambra High School One on One Sep. 2022-Feb. 2023,

Alfonso B. Perez Center CTC School LAUSD March, 2023 - Nov. 2023

• Reduced challenging behaviors through the implementation of positive reinforcement strategies.
• Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
• Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
• Supported families in understanding and applying behavioral strategies within the home environment.