Summary
Overview
Work History
Education
Skills
Leadership Experience
Hobbies and Interests
Languages
Timeline
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Ryan Bonilla

Calgary,Canada

Summary

Dynamic Online Sales and Customer Service Specialist with a proven track record in CRM optimization, digital marketing strategies, and client relationship management. Highly skilled in enhancing sales processes, driving customer engagement, and leading high-impact marketing campaigns. Seeking a challenging role where I can leverage my skills to drive growth and improve customer satisfaction.

Overview

6
6
years of professional experience

Work History

Online Sales Specialist

Sterling Homes
11.2023 - Current
  • Mastered HubSpot CRM to manage and nurture over 500 leads, boosting lead-to-sale conversion by 30% through strategic follow-up communications
  • Directed a critical website revamp, authoring 33 compelling floorplan descriptions, which elevated site traffic by 25% and enhanced user engagement
  • Launched and managed a targeted email marketing campaign, sending over 1,000 tailored messages with a 20% open rate, contributing to a 15% uptick in lead conversions
  • Cultivated strong client relationships through effective coordination of appointments and meticulous management of client files, leading to a consistent 95% customer satisfaction rate
  • Innovated digital content creation, including blog posts and social media content, which amplified brand visibility and engagement across digital platforms.

Team Leader

Mr. Pretzels
08.2018 - Current
  • Drove operational improvements, analyzing sales data to identify and implement efficiency enhancements, resulting in a 16% uplift in store performance
  • Developed and executed training for new service crew members, significantly improving service delivery and customer satisfaction metrics within the first month.

Customer Service Representative

ATB Financial
10.2022 - 11.2023
  • Excellently processed 100+ daily transactions, including deposits, withdrawals, and loans, maintaining a 99% accuracy rate and enhancing client trust
  • Utilized CRM platforms (SAP, Unleashed, CSA, and Portal) to offer personalized client services to 50+ clients daily, increasing client retention by 25%
  • Spearheaded digital literacy initiatives, educating 200+ clients on digital banking tools, resulting in a 40% reduction in physical branch visits
  • Actively contributed to team development and branch operations efficiency through cross-departmental collaboration and implementation of best practice processes.

General Office Support Staff

Kids U Bridgeland
06.2022 - 08.2022
  • Generated insightful reports using 1Core and Excel for student retention and transfer rate analysis, supporting strategic decision-making processes
  • Enhanced social media engagement by collaborating with teaching staff to schedule and create content, leading to a 20% increase in audience interaction
  • Revitalized sensory play activities, improving material quality and design in collaboration with lead teachers, enriching the student learning experience.

Operations Manager

Axie Infinity (NFT Scholarship Program)
04.2021 - 01.2022
  • Managed an international team of 9 players in a groundbreaking crypto-based game, overseeing daily operations and technical support, achieving a monthly net income exceeding $1,000.

Education

Bachelor of Business Administration in Financial Services -

Southern Alberta Institute of Technology
Calgary, Alberta

Bachelor of Science in Animal Husbandry -

Central Luzon State University
Munoz, Philippines

Skills

  • Expert in CRM Tools (HubSpot, SAP, Brightwheel, 1Core)
  • Advanced Digital Marketing and Social Media Strategy
  • Proficient in Microsoft Office (Excel, PowerPoint, Word)
  • Strong Analytical and Reporting Capabilities
  • Exceptional Communication and Relationship Building

Leadership Experience

Axie Infinity (NFT Scholarship Program), Calgary, Alberta, Operations Manager, 04/2021 - 01/2022, Managed an international team of 9 players in a groundbreaking crypto-based game, overseeing daily operations and technical support, achieving a monthly net income exceeding $1,000.

Hobbies and Interests

  • Digital Marketing Trends
  • Technological Innovations in CRM
  • Outdoor Recreation and Hiking
  • Mindfulness and Well-being Practices

Languages

English
Native or Bilingual

Timeline

Online Sales Specialist

Sterling Homes
11.2023 - Current

Customer Service Representative

ATB Financial
10.2022 - 11.2023

General Office Support Staff

Kids U Bridgeland
06.2022 - 08.2022

Operations Manager

Axie Infinity (NFT Scholarship Program)
04.2021 - 01.2022

Team Leader

Mr. Pretzels
08.2018 - Current

Bachelor of Business Administration in Financial Services -

Southern Alberta Institute of Technology

Bachelor of Science in Animal Husbandry -

Central Luzon State University

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Ryan Bonilla