Rutvikumari Patel
Sudbury,ON
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries with strong leading skills. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Health and Safety Committee Member and Team Leader
McDonald's
03.2023 - 09.2024
- Enhanced committee efficiency by streamlining meeting agendas and optimizing decision-making processes.
- Collaborated with fellow members to achieve consensus on key policy decisions, ensuring alignment with organizational goals.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Front Desk Administrator
Healthpoint Walk-in Clinic And Pharmacy
04.2024 - 08.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times on call and in person.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors also measured hight, weight and blood pressure.
- Handled specimen collection.
Med-Health Laboratory
Front Desk Position
01.2023 - 03.2023
- Quickly learned new skills about EMR and EHR, critical thinking, good communication skill.
- Carried out day-day-day duties accurately and efficiently with greeting patients and screening them for COVID-19, scheduled and confirmed appointments on call and in person.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Sunflower Laboratory and Diagnostics Centre
Pathology Assistant
06.2022 - 10.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Set up, maintained and verified sterility of lab, working knowledge of laboratory safety protocols, quality control of equipment and tools.
- Performed cultural test of microorganisms, PCR tests of Covid-19 and influenza, and blood testing of various disease.
Diya Pathology Laboratory
Pathologist
01.2022 - 06.2022
- Supervised laboratory staff and residents to maintain consistency, quality and compliance of work performed.
- Consulted with physicians and other healthcare team members to discuss findings of pathological examinations.
- Used expertise to perform clinical testing and specimen analysis, conducted detailed chemical analysis of body fluids, including blood and urine.
- Maintained accurate records of findings by recording data from analysis of medical tests and clinical results.
- Conducted thorough examinations of samples collected from living and deceased human bodies to assess conditions and look for abnormalities.
Atit Laboratory
Internship
03.2021 - 10.2021
- Perform routine laboratory tests and procedures in pathology laboratory.
- Proficiency in operating and calibrating laboratory instrumentation.
- Knowledge of operating and interpreting computerized laboratory information systems.
- Expertise in identifying common laboratory problems such as Covid-19 and resolved those issues by performing Covid-19 Tests.
Education
Post Graduate - Healthcare Leadership
Sault College
08.2024
Bachelor of Science - Microbiology
UKA Tarsadia University
01.2021
High School - Biology
AB Higher Secondary School
05.2017
Skills
- Problem-solving skills
- Hospitality services
- Time management expertise
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
- Certified JHSC (Joint Health & Safety Committee part 1 and 2, OSG.
Timeline
Front Desk Administrator
Healthpoint Walk-in Clinic And Pharmacy
04.2024 - 08.2024
Health and Safety Committee Member and Team Leader
McDonald's
03.2023 - 09.2024
Med-Health Laboratory
Front Desk Position
01.2023 - 03.2023
Sunflower Laboratory and Diagnostics Centre
Pathology Assistant
06.2022 - 10.2022
Diya Pathology Laboratory
Pathologist
01.2022 - 06.2022
Atit Laboratory
Internship
03.2021 - 10.2021
Bachelor of Science - Microbiology
UKA Tarsadia University
High School - Biology
AB Higher Secondary School
Post Graduate - Healthcare Leadership
Sault College