Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rutvikumari Patel

Sudbury,ON

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries with strong leading skills. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Health and Safety Committee Member and Team Leader

McDonald's
03.2023 - 09.2024
  • Enhanced committee efficiency by streamlining meeting agendas and optimizing decision-making processes.
  • Collaborated with fellow members to achieve consensus on key policy decisions, ensuring alignment with organizational goals.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Front Desk Administrator

Healthpoint Walk-in Clinic And Pharmacy
04.2024 - 08.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times on call and in person.
  • Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors also measured hight, weight and blood pressure.
  • Handled specimen collection.

Med-Health Laboratory

Front Desk Position
01.2023 - 03.2023
  • Quickly learned new skills about EMR and EHR, critical thinking, good communication skill.
  • Carried out day-day-day duties accurately and efficiently with greeting patients and screening them for COVID-19, scheduled and confirmed appointments on call and in person.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.


Sunflower Laboratory and Diagnostics Centre

Pathology Assistant
06.2022 - 10.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Set up, maintained and verified sterility of lab, working knowledge of laboratory safety protocols, quality control of equipment and tools.
  • Performed cultural test of microorganisms, PCR tests of Covid-19 and influenza, and blood testing of various disease.

Diya Pathology Laboratory

Pathologist
01.2022 - 06.2022
  • Supervised laboratory staff and residents to maintain consistency, quality and compliance of work performed.
  • Consulted with physicians and other healthcare team members to discuss findings of pathological examinations.
  • Used expertise to perform clinical testing and specimen analysis, conducted detailed chemical analysis of body fluids, including blood and urine.
  • Maintained accurate records of findings by recording data from analysis of medical tests and clinical results.
  • Conducted thorough examinations of samples collected from living and deceased human bodies to assess conditions and look for abnormalities.

Atit Laboratory

Internship
03.2021 - 10.2021
  • Perform routine laboratory tests and procedures in pathology laboratory.
  • Proficiency in operating and calibrating laboratory instrumentation.
  • Knowledge of operating and interpreting computerized laboratory information systems.
  • Expertise in identifying common laboratory problems such as Covid-19 and resolved those issues by performing Covid-19 Tests.

Education

Post Graduate - Healthcare Leadership

Sault College
08.2024

Bachelor of Science - Microbiology

UKA Tarsadia University
01.2021

High School - Biology

AB Higher Secondary School
05.2017

Skills

  • Problem-solving skills
  • Hospitality services
  • Time management expertise

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Certification

  • Certified JHSC (Joint Health & Safety Committee part 1 and 2, OSG.


Timeline

Front Desk Administrator

Healthpoint Walk-in Clinic And Pharmacy
04.2024 - 08.2024

Health and Safety Committee Member and Team Leader

McDonald's
03.2023 - 09.2024

Med-Health Laboratory

Front Desk Position
01.2023 - 03.2023

Sunflower Laboratory and Diagnostics Centre

Pathology Assistant
06.2022 - 10.2022

Diya Pathology Laboratory

Pathologist
01.2022 - 06.2022

Atit Laboratory

Internship
03.2021 - 10.2021

Bachelor of Science - Microbiology

UKA Tarsadia University

High School - Biology

AB Higher Secondary School

Post Graduate - Healthcare Leadership

Sault College

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Rutvikumari Patel