Rutvi Kalathiya
Ottawa,Ontario
Summary
Enthusiastic sales professional with 1 to 2 years of retail experience. Adept at providing exceptional customer experiences, guiding product selection, and leading and training team members. Passionate about technology and dedicated to creating an inclusive, safe, and vibrant work environment. Experienced in developing sales strategies and achieving revenue goals. Possesses the ability to build customer relationships, identify customer needs, and deliver solutions. Exceptional communication, organizational, and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative Team Leader
CHROMA
SURAT, GUJARAT
07.2021 - 05.2023
- Welcomed and assisted customers, offering personalized product recommendations and resolving inquiries, resulting in a 95% customer satisfaction rate.
- Contributed to an outstanding customer experience by showcasing deep product knowledge, leading to a 30% increase in upselling revenue.
- Collaborated with the team to adapt to dynamic situations in a fast-paced environment, ensuring seamless store operations during peak hours.
- Created and maintained positive relationships with clients through effective communication, negotiation and problem-solving skills.
- Compiled reports detailing weekly and monthly performance metrics for senior management review.
- Implemented strategies to improve customer satisfaction levels in line with corporate objectives.
- Developed promotional campaigns targeting specific client segments to maximize profitability.
- Conducted regular training sessions on new products, customer service standards and sales techniques.
- Developed and implemented successful strategies to increase team performance, resulting in a 20% growth in sales.
- Assisted in training new team members, sharing expertise in customer engagement strategies and product features.
- Maintained accurate records of customer purchases to facilitate future marketing efforts.
- Monitored daily activities of sales representatives to ensure targets were met or exceeded.
- Identified key accounts that required additional attention from the sales team due to their high value.
Sales Consultant
HP Retail Store
Surat, Gujarat
02.2021 - 06.2021
- Communicated product features, advantages, and benefits to customers.
- Built relationships with prospects to increase sales opportunities.
- Provided product demonstrations in order to showcase features and benefits.
- Assisted customers with product inquiries and provided technical advice where necessary.
- Exhibited products at conventions and tradeshows, to generate leads and cultivate relationships.
- Developed and presented persuasive sales presentations to potential clients.
- Conducted follow-up calls with customers post purchase in order to address any issues or concerns.
- Achieved quarterly and annual sales goals by acquiring new customers.
- Recommended products to customers, enhancing engagement and brand loyalty.
Web Developer
Secure infotech
Surat, Gujarat
09.2020 - 02.2021
- Working with GitHub.
- Handle States of application using Redux JS.
- API Integrations.
- Data Management using Redux.
- Developed Several e-commerce websites, Also add specific modules in e-commerce websites as needed using ReactJS and ReduxJS.
- Highly Worked with Hooks and Sets in ReactJS.
- Designed Responsive WebPages using Media Queries.
- Designed Email signatures as Clients needed.
- Worked with SQL and MongoDB.
- Uploaded sites on Netlify.
- Wrote code using specific programming languages and tools.
- Developed system interaction and sequence diagrams.
- Conducted testing sessions to report functionality and usability of web pages.
- Designed webpages with ReactJS in accordance with company's products and services.
- Updated existing webpages by adding new content and deleting outdated content when necessary.
- Discussed website design changes with project managers to deliver on company vision.
Education
Bachelor of Science - Computer Science
Ramkrishna Institute of Computer Education
Surat, Gujarat09.2020
Skills
Customer Service and Assistance
Consultative Selling
Product Knowledge
Team Leadership and Training
Tech Enthusiasm
Adaptability in Fast-Paced Environments
Product Promotion
Product and Service Knowledge
Sales Expertise
Customer Retention Abilities
Client Needs Assessment
Store Displays
Effective Customer Communication
Promotional Planning
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Certification
- CCNA (Cisco certified Network Associate)
- Udemy Certificate of HTML, CSS, Javascript, ReactJS
- Silver Medalist in Skilln Compition of TATA RELIANCE
Timeline
Sales Representative Team Leader
CHROMA
07.2021 - 05.2023
Sales Consultant
HP Retail Store
02.2021 - 06.2021
Web Developer
Secure infotech
09.2020 - 02.2021
Bachelor of Science - Computer Science
Ramkrishna Institute of Computer Education
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