Russell Pich

Calgary,AB

Summary

Encouraging manager and analytical person with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgement to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

(Retired) Operations Manager - Deployment

Air Canada

Richmond, BC

09.2021 - 02.2026

General oversight of all resource requirements and shift schedules
Responsible for resource planning
Scheduling of staff to ensure all daily staff requirements are being filled
Responsible for day of staffing
Monitoring sick calls and coordinating backfill as required
Daily attendance tracking, inputting of shifts and/or shift anomalies
Work closely with other managers to ensure optimal utilization of all staff
Ability to troubleshoot any staffing related issues that may arise
Maintain communication with front end employees regarding shift changes, anomalies, vacations, etc
Responsible for ramp, baggage, and interminal employee rosters and daily scheduling

Customer Experience Manager / Airside Operations

Air Canada

Richmond, British Columbia

07.2010 - 04.2020

Completed diverse tasks daily to serve customer needs while overseeing all aspects of ramp operations
Worked closely with team members to deliver operational requirements, develop solutions and meet deadlines
Managed 200+ unionized employees and junior managers to build a positive and healthy work environment
Streamline procedures and improve performance

Lead Station Attendant

Air Canada

Winnipeg, Manitoba

11.2006 - 07.2010

Transferred to Vancouver and promoted to management
Coordinate all ground crew activities to complete objectives on schedule
Safely operated diverse types of equipment (loaders, tugs, tractors)
Load passenger baggage, cargo, animals on various types of aircraft

Business Solutions Developer

EISI (Emerging Information Systems Inc)

Winnipeg, Manitoba

09.2002 - 09.2005

Translated business requirements into functional specifications
Participated in pre-project analysis and technical assessments to develop user-friendly interface and correct functionality to meet business objectives
Train and support end-users
Implement and maintain company intranet sites to meet the organization’s communication needs
Reporting to the Executive Vice-President, Operations and COO

Education

Certificate - Project Management

Oxford Home Study College

United Kingdom

2021 - 2021

Certificate - Business Management

Oxford Home Study College

United Kingdom

2020 - 2020

Database Design - Information Technology

Herzing College

Winnipeg

01.2001 - 06.2001

Database Programmer/Developer - Information Technology

Hallcrest College

Winnipeg

06.2001 - 12.2001

Skills

Safety Awareness: 10 years

Problem-solving
Team leadership
Operations management
Operational efficiency
Staff management
Management
Operations oversight
Performance monitoring
Employee motivation
MS office
Workflow optimization
Strategic planning

Schedule management
Workforce management
Operations monitoring
Decision-making
Planning and implementation
Staff training
Staff development
Goal setting
Superb time management skills
Delegation
Work flow planning
Solutions development

Leadership: 10 years

Management: 10 years

Microsoft Office: 10 years

Team Building: 10 years

Communication: 10 years

Process & Procedures: 10 years

Training & Mentoring: 10 years