Luiz Landim
Human Resources Coordinator
Mission,Canada
Summary
Dedicated Human Resources professional bringing 15 years of expertise in benefits administration, recruitment, and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.
Overview
17
17
years of professional experience
1
1
Certification
1
1
Bachelor
1
1
Bachelor
Work History
Human Resources - Operations & HR supervisor
Nurse Next Door Home Care Services
07.2023 - Current
- Forecasted demand for hiring needs to accurately plan and schedule interviews for Canadian Nurse Next Door.
- Verify the entire documentation and check if they are validated.
- Create projects and events to retain Nurse Next Door's old and new employees
- Led orientation sessions, including policy briefings, safety training, and new hire onboarding.
- Supervise all employees’ duties and make sure we all were following procedures.
- Follow up with employees who call in to find replacements to avoid lack of service.
- Specialties, turnover, number of interviews, new hires, and vacancies; analyzes trends such as turnover and reasons for resignations; creates reports and makes recommendations.
- Help and be on call to all departments of the office to build a strong team.
- Scheduling all kind of caregivers; HCA to RN to current clients
- Answer phone calls and sell Nurse Next Door's services to potential new clients
- Consistently met and exceeded gross profit goals.
Human Resources - Coordinator
Booking.com
01.2020 - 02.2023
- Forecasted demand for hiring needs to plan and schedule interviews for Canadian Booking.com accurately.
- Created interview tools for various positions and made hiring decisions about candidates.
- Led orientation sessions, including policy briefings, safety training, and new hire onboarding.
- Offering positions, onboarding new employees, and making sure the employee relations are according to the policies.
- Planned executed and audited virtual and in-person new hiring events to meet the weekly labor order demand.
- Ensured 100% compliance for work authorization documentation for associates and met critical deadlines for initiating background screening to achieve labor orders.
- Specialties, turnover, number of interviews, new hires, and vacancies; analyzes trends such as turnover and reasons for resignations; creates reports and makes recommendations.
- Supervise all employees’ duties and make sure we all were following procedures
- Call hotels and supervise the feedbacks received from clients
Human Resources - Coordinator / Supervisor
Ari de Sa School
08.2017 - 10.2019
- Recruitment, selection, onboarding, and training of new teachers and staff
- Implemented up-to-date teaching dynamics and methodologies for new hires and follow-up.
- Actioned on employee and student feedback, improving the overall quality of the teaching program.
- Oversaw salary payments, taxes, and employee vacations.
- Scheduled and planned all annual school events.
Social Host – Guest Services
M.S.C. Cruise Lines
12.2015 - 12.2016
- Coordinated events and communicate with guests in a friendly and welcoming manner.
- Translated documents, announcements, and guest assistance in English, Portuguese, and Spanish
- Consistently met and exceeded gross profit goals on the cruise line.
- Conducted interviews and training for bilingual employees.
- Awarded employee of the month on 4 separate occasions
Teacher / Coordinator / Supervisor – Bilingual Program
7 de Setembro school
12.2012 - 12.2014
- Conducted interviews and training for new teachers and employees.
- Implemented up-to-date teaching dynamics and methodologies for new hires and followed up on progress.
- Initiated various changes based on employee and student feedback, improving teaching program quality.
- Assisted Human Resources with teacher attendance and payroll.
- Scheduled and planned annual school events.
Human Resources - Supervisor / Coordinator
Vale do Acaraú University
12.2009 - 12.2012
- Coordinated all interviews at the main office for new employees and teachers.
- Accurately calculated employee reimbursements, bonuses, overtime, and holiday payments
- Oversaw all registration for students and employees in the school computer system.
- Continually discussed plans with head office to improve overall quality within the education department.
- Deposited and reported on taxes, wage deductions, record keeping, and verifying the reliability of payment data across the university.
Desktop Assistant
Christ for the Nations Institute
01.2009 - 12.2009
- Communicated with and registered new students and staff.
- Assisted new employees with registration in their language of choice.
Education
Human Resources (College certificate) -
Career City College
Kelowna, BC08.2025
Pedagogy (Bachelor of Education) - undefined
Vale do Acaraú University
01.2012
Theology (Bachelor of Theology) - undefined
Nations Institute
Dallas, TX01.2010
Skills
- MS Office Teams Zoom Trello Asana
- Teamwork (8 years)
- Able to manage multiple tasks and time efficiently
- Able to create and communicate a vision
- Human Resources Management (4 years)
- Impeccably groomed
- Databases (10 years)
- Able to work under pressure
- Critical thinking (8 years)
- Analytical, innovative, and creative
- Flexible
- Dayforce Salesforce BambooHR Humii Push Recruiting Platforms
- ATS
- Translation (8 years)
- Employee Orientation (8 years)
- Training, motivating, and coaching (6 years)
- Goal oriented (8 years)
- Project Management (4 years)
- Competitive awareness
- Anticipates client needs
- Enthusiastic
- LinkedIn Recruiter lite Indeed Zip recruiter WorkBC Co-op & Campus recruitment
- Diversity awareness Technical Proficiencies HRIS
- Strong product knowledge
- Bilingual: English/Spanish/Portuguese
- Highly adaptable
- Strong leadership (8 years)
- Professional disposition
- Solid decision making abilities (8 years)
- Intercultural competence and consciousness
- Tact and diplomacy
- Strong organizational skills (8 years)
- Strong client focus
- Detail oriented (8 years)
- Time management (10 years)
- Recruitment (8 years)
- Impartial and engaged
- Warm and caring (8 years)
- Friendly and fun (8 years)
- Labour relations
- Able to meet deadlines
- Self-driven and self-confident
- Public relations
- Performance management
- Human Resources (8 years)
- Excellent interpersonal communication (8 years)
- Interviewing (8 years)
- HR policies implementation
- Team building and leadership
- Diversity and inclusion
- Recruitment and selection
- Onboarding and orientation
- Employee relations management
- Employment law
- Compensation and benefits
- Labor relations
- Health and safety regulations
- Payroll processing
- Staff scheduling
- Benefits administration
- Time management
- Onboarding, training, and development
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
- Human resources operations
- Relationship building
- Leadership training and development
- Hiring and onboarding
- Benefits and compensation management
- Payroll management
- Recruiting and interviewing
- Employee handbook development
- Performance monitoring
Accomplishments
- Collaborated with team of 60 staff in the development of increase the sales.
- Supervised team of 60 staff members.
- Achieved professionals by introducing Alaya Care for multiples tasks.
- Resolved home care issues through consumer testing.
- Achieved 100% net score through effectively helping with my staff.
Languages
English - Fluent
Spanish - Fluent
Portuguese - Fluent
Certification
- Professional In Human Resources
- April 2025 to Present
- I am currently studying to increase my knowledge...
Timeline
Human Resources - Operations & HR supervisor
Nurse Next Door Home Care Services
07.2023 - Current
Human Resources - Coordinator
Booking.com
01.2020 - 02.2023
Human Resources - Coordinator / Supervisor
Ari de Sa School
08.2017 - 10.2019
Social Host – Guest Services
M.S.C. Cruise Lines
12.2015 - 12.2016
Teacher / Coordinator / Supervisor – Bilingual Program
7 de Setembro school
12.2012 - 12.2014
Human Resources - Supervisor / Coordinator
Vale do Acaraú University
12.2009 - 12.2012
Desktop Assistant
Christ for the Nations Institute
01.2009 - 12.2009
Pedagogy (Bachelor of Education) - undefined
Vale do Acaraú University
Theology (Bachelor of Theology) - undefined
Nations Institute
Human Resources (College certificate) -
Career City College
Heart star of the month at Nurse Next Door
Our June HeartStar is Luiz Landim
Core Value - Find a Better Way!
Congratulations to Operations & HR Supervisor, Luiz, on being recognized as the HeartStar of the month for June 2025!
This month we recognize our fearless leader Luiz Landim as our June HeartStar. As you probably know Luiz has a passion for people and for his career in Human Resources!
Over the past 4 months, Luiz has been the greatest support for Carol, as she has been managing clients, consults, caregiver concerns, intakes, interviews, finances and everything else it takes to run our business.
This was especially true during June after our Scheduler decided to leave, and our Care Designer Kelly went off on a planned leave for the summer. In June Luiz gave his time freely to help with extra on-call duties on evenings and weekends, assisting the care team with everything he could, answering phones, scheduling, handling intakes, first visits and I'm sure other Care Designer duties. Both of us were helping each other.
All of this was while attending to his role as Operations & Human Resources Supervisor, hiring and onboarding new care team employees, AND never giving up on his quest to find the perfect match Care Designer to bring onto our team!
If that wasn't enough, he also elected to go back to school part-time to earn his Human Resources Certificate, and he continues with that initiative now.
I honestly don't know what I would have done without all of his help. His commitment to all of us is why I've nominated him for HeartStar June 2025!!!
Carol Lange
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