Russell Hallman
Ottawa,ON
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Network & IT Support Specialist
Robert Half
01.2022 - 12.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
Digital Designer
MyMarketing.io
01.2020 - 11.2021
- Provided advice and guidance on aesthetics for campaigns, projects and promotional events.
- Developed creative solutions that drove engagement with published content.
- Aligned designs with brand image while meeting usability and website standards.
- Reviewed product positioning and online marketing content to identify room for improvement.
Education
Associate of Science - Computer Science
Algonquin College
Ottawa, ON09.2019
Skills
- Configuration Management
- System enhancement
- AV presentation
- Telecommunications network oversight
Languages
English
Native or Bilingual
Timeline
Network & IT Support Specialist
Robert Half
01.2022 - 12.2023
Digital Designer
MyMarketing.io
01.2020 - 11.2021
Associate of Science - Computer Science
Algonquin College
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