Nnaemeka Ezewuike
Toronto,ON
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
IT Support Specialist/Network Engineer/Cybersecurity Analyst
United Bank For African
Enugu, Nigeria
07.2019 - Current
- Monitored system performance to ensure optimal operations.
- Created user accounts and configured settings in Active Directory.
- Implemented security measures to protect sensitive information from unauthorized access.
- Developed procedures for installation, configuration and testing of IT products.
- Maintained an inventory of all IT equipment in the organization.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Configured and installed network hardware including routers, switches, and firewalls to enhance security and performance.
- Managed IP addressing and subnetting, ensuring efficient network operation and connectivity.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Participated in risk assessment exercises designed to identify areas of vulnerability within the organization's IT infrastructure.
- Investigated information security breaches to identify vulnerabilities and evaluate damage.
- Performed regular maintenance checks on computer hardware components.
- Resolved network connectivity issues with routers and switches.
Support Engineer/IT Support Specialist/ATM Specialist
Computer Warehouse Group
Enugu, Nigeria
02.2011 - 06.2019
- Proficient in software installation, activation, repair, and configuration of Diebold Nixdorf, NCR, and Hyosung ATM machines.
- Monitored system performance to identify potential areas of improvement.
- Developed and executed maintenance program, resulting in increased operational efficiencies and minimized downtime.
- Worked closely with vendors to purchase necessary hardware and software components.
- Provided on-site services, installed new systems and escalated customer complaints.
- Experienced in RF Design including link planning, site surveying, path surveying, and implementing.
- Enhanced TTCs by effectively installing and configuring microwave radios to ensure smooth internet access, voice, and video communication.
Education
Certificate in Cybersecurity - Information Technology
ISC2
02-2024
Certificate in Cybersecurity - Information Technology
Cisco Networking Academy
11-2022
Technical IT Support - Information Technology
Google
07-2022
Bachelor of Engineering - Material And Metallurgical Enginerring
Federal University of Technology
Owerri, Imo State ,Nigeria07-2008
Associate of Science - PHYSIC/ELECTRONIC
Federal University of Technology
Owerri, Imo State, Nigeria09-2005
AZ900 - Information Technology
Microsoft
Skills
- Configuration Management
- Hardware upgrades
- Software Installation
- Application support
- Mobile Device Management
- IT Security Management
- Network Administration
- Disaster Recovery Planning
- System Configuration
- Client Relationship Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Specialist/Network Engineer/Cybersecurity Analyst
United Bank For African
07.2019 - Current
Support Engineer/IT Support Specialist/ATM Specialist
Computer Warehouse Group
02.2011 - 06.2019
Certificate in Cybersecurity - Information Technology
ISC2
Certificate in Cybersecurity - Information Technology
Cisco Networking Academy
Technical IT Support - Information Technology
Google
Bachelor of Engineering - Material And Metallurgical Enginerring
Federal University of Technology
Associate of Science - PHYSIC/ELECTRONIC
Federal University of Technology
AZ900 - Information Technology
Microsoft
References
References available upon request.
References
References available upon request.
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