Russel Gallaza
Toronto,Canada
Summary
Experienced customer service associate with five years of extensive background in working with high-volume customer interactions while maintaining customer satisfactions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Specialist
CIBC Square/Compass Group
11.2022 - Current
- Ensure that all products are properly merchandised and at a sufficient level
- Ensure coffee machines are filled, clean, and in proper condition.
- Maintained proper temperatures during storage, cooking and serving.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Retail Associate/Cashier
CN Tower
03.2023 - 06.2023
- Receive and process payments by cash, credit card information or automatic debit
- Recognized for consistently exceeding the company’s customer satisfaction standards.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Asst Supervisor/Cashier Team Leader
MUMUSO
11.2021 - 01.2023
- Customer focus in all facets of the store’s operation
- Assisted the Manager with maintaining proper inventory levels
- Provided ongoing performance feedback
- Memorized store organization system, as well as special products and discounts, and directed customers to desired products.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Maintained stock to meet expected customer demand.
Grocery Clerk
Loblaws
10.2020 - 09.2021
- Prepare requisition orders to replenish materials, equipment, and stock
- Operating forklift while receiving and stocking wholesale items
- Respond to customers’ inquiries, answering phone calls using proper telephone etiquette.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
Cashier/Customer Service Representative
Longos Brother
07.2019 - 10.2020
- Recognized for consistently exceeding the company’s customer satisfaction standards
- Managed a cash system to significantly increase cash flow
- Answering and responding to guests’ complaints in person or via telephone call using proper telephone etiquette
- Calculate total payments received at the end of work shift and reconcile with total sales.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Service Crew/Cashier
Burger King
11.2018 - 06.2019
- Receive and process payments by cash, cheque, credit card or automatic debit
- Take customer orders quickly and efficiently
- Wrap or place merchandise in bags
- Maintaining cleanliness of facility
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma - Personal Support Worker
Canadian All Care College
Toronto, ON04.2023
Undergraduate - Business Accountancy
George Brown College
Toronto, ON06.2020
Skills
- Fast-Paced Environment
- Quality Assurance Controls
- Retail Sales Customer Service
- POS Systems Expertise
- Project Management
- Supervising Employees
- Conflict Resolution
- Inventory Accuracy
- POS Inventory System Operation
Certification
SmartServe
Timeline
Retail Associate/Cashier
CN Tower
03.2023 - 06.2023
Food Service Specialist
CIBC Square/Compass Group
11.2022 - Current
Asst Supervisor/Cashier Team Leader
MUMUSO
11.2021 - 01.2023
Grocery Clerk
Loblaws
10.2020 - 09.2021
Cashier/Customer Service Representative
Longos Brother
07.2019 - 10.2020
Service Crew/Cashier
Burger King
11.2018 - 06.2019
Diploma - Personal Support Worker
Canadian All Care College
Undergraduate - Business Accountancy
George Brown College
SmartServe
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