Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Chinthaka Nambapanage

Canmore,AB

Summary

  • Experienced Food Service professional adept at preparing high-volume meals in fast-paced environments. Possessing 3 years of service industry experience combined with excellent understanding of food safety, cleaning and sanitizing procedures. Familiar with nutrition guidelines for healthy meals.
  • Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis.
  • Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Provides excellent communication, planning and decision-making skills.
  • Accomplished Marketing professional and strong communicator with natural leadership talent and high energy.
  • Hardworking Customer care representative accustomed to fast-paced call center environments.
  • Capable tech support individual experienced in helping end users and skilled at working alone to investigate and fix problems.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Food Service Specialist

General Hospital- Canmore
05.2023 - Current
  • Following recommended procedures to prepare and serve food for Acute care and long term care patients
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Strictly following sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintaining proper temperatures during storage, cooking and serving.
  • Managing menu planning, food and supply purchases and inventory coordination.

Payroll Administrator/Back Office Assistant

Canmore Shawarma
07.2022 - Current
  • Providing administrative support with accurate document preparation and data entry.
  • Drafting professional memos, letters, Social media posts and marketing copy to support business objectives and growth.
  • Supporting new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
  • Developing strategies to streamline operational processes and reduce costs.
  • Performing calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Uploading time records into computer system and made adjustments to create accurate database for payroll processing functions.

Food Service Supervisor

Boston Pizza
01.2022 - 06.2023
  • Collaborate with servers/hosts to promptly resolve potential customer concerns.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Program Coordinator

Westhill Retirement Home
08.2021 - 12.2021
  • Scheduled and developed program activities in accordance with program needs.
  • Evaluated program effectiveness to develop improved methods.
  • Increased recreational sports participation of adults
  • Set up in-house competitions and tournaments
  • Initiated creative ideas and kept recreation programs entertaining and refreshing.

Customer Service Cashier

Pizza Pizza Limited
05.2021 - 12.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

System Administrator/IT Project Coordinator

Sampath Bank PLC
05.2018 - 04.2021
  • Managed work streams for both routine and special projects simultaneously.
  • Set project goals and schedule with owners and team members.
  • Cultivated lasting partnerships with stakeholders and created innovative strategies and functions to promote products and offerings.
  • Managed day-to-day storage equipment administration to promote optimal system asset application.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Filtered emails based on importance and escalated issues to leadership.

Executive Assistant-Technical Support

Sampath Bank PLC
11.2016 - 05.2018
  • Reviewed incoming paperwork such as contracts and letters for accuracy and relevance.
  • Facilitated and tracked communication between employees, departments, vendors and other stakeholders.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.

Administrative Assistant-Credit Card Marketing

Sampath Bank PLC
07.2014 - 05.2018
  • Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates.
  • Helped develop event strategies and plans to drive the successful completion of each marketing project and achieve key targets.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed work of interns responsible for social media posts and online copywriting.
  • Segmented contacts and coordinated effective email marketing campaigns to promote credit card products.

Customer Service Representative

Sampath Bank PLC
07.2012 - 07.2014
  • Assessed customer needs and upsold products and services to maximize sales.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered customer questions and addressed concerns, resulting in 80% reduction in complaint calls.
  • Answered 200+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Trained new employees on procedures and policies to maximize team performance.

Education

Professional Diploma - Administrative Coordinator

Academy of Learning College
Edmonton, AB
08.2024

Post-Degree Certificate - Project Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05.2021

MBA - Business Administration

University of Gloucestershire
United Kingdom
07.2020

Executive MSc - Strategic Marketing

Asia EUniversity
Malaysia
10.2020

Certificate of Technical Studies - Career Essentials in Administrative Assistance

Microsoft & LinkedIn
Online
06.2023

Post-Graduate Diploma- Level 7 - Strategic Management And Leadership

OTHM
United Kingdom
04.2020

Practical Workshop - Team Effectiveness

McQuire Rens & Jones
Colombo, SL
12.2017

Diploma - Applied Banking & Finance

Institute of Bankers of Sri Lanka (IBSL)
Colombo, SL
09.2018

Diploma - Corporate Banking

Institute of Bankers of Sri Lanka (IBSL)
Colombo, SL
08.2016

Skills

  • Member, International Association of Administrative Professionals (IAAP)
  • Proper Storage Procedures
  • Safe Food Handling
  • Customer Service and Assistance
  • Fast-Paced Environment
  • Billing and Payment Processing
  • Stakeholder relationship management
  • Inbound and Outbound Calling
  • Public relations expert
  • Performance Monitoring and Optimization
  • Timeline Planning and Management
  • Technologically Savvy
  • Sensitive Material Handling
  • Advanced MS Office Suite Knowledge
  • Administration Management & Executive Support
  • Social Media Strategist
  • Dietary Restrictions
  • POS Transactions
  • Heavy Lifting Capacity
  • Kitchen Staff Support
  • Schedule Management
  • Inventory Coordination

Certification

Food Handler

  • Wellington-Dufferin-Guelph Public Health - [Valid till July-2026 ]

Advanced Canadian Food Safety

  • SafeCheck Learning - [Valid till Aug- 2028]

Food Allergen Awareness- Restaurants, Catering & Retail

  • SafeCheck Learning - [Valid till Aug- 2026]

Food Service Excellence- Meat Cutting & Processing

  • Alison Professional Certification

WHMIS 2015 with GHS

  • SafeCheck Learning- [Valid till Aug- 2026]

Mental Health Awareness- Workplace Staff

  • SafeCheck Learning- [Valid till Aug- 2026]

Warehouse Management

  • Alison Professional Certification- Completed Training in Stock, Inventory & Supply Chains

The Three Pillars of Effective Communication

  • LinkedIn Certification

Managing Projects With Microsoft 365

  • LinkedIn Certification

Accomplishments

  • Member of Sri Lanka National Hockey Team and represented the country from 2015 to 2018
  • Reached out to the pinnacle as a sports person by winning sports colors in School, District, Major Club, Provincial and National levels

Timeline

Food Service Specialist

General Hospital- Canmore
05.2023 - Current

Payroll Administrator/Back Office Assistant

Canmore Shawarma
07.2022 - Current

Food Service Supervisor

Boston Pizza
01.2022 - 06.2023

Program Coordinator

Westhill Retirement Home
08.2021 - 12.2021

Customer Service Cashier

Pizza Pizza Limited
05.2021 - 12.2021

System Administrator/IT Project Coordinator

Sampath Bank PLC
05.2018 - 04.2021

Executive Assistant-Technical Support

Sampath Bank PLC
11.2016 - 05.2018

Administrative Assistant-Credit Card Marketing

Sampath Bank PLC
07.2014 - 05.2018

Customer Service Representative

Sampath Bank PLC
07.2012 - 07.2014

Professional Diploma - Administrative Coordinator

Academy of Learning College

Post-Degree Certificate - Project Management

Conestoga College Institute of Technology And Advanced Learning

MBA - Business Administration

University of Gloucestershire

Executive MSc - Strategic Marketing

Asia EUniversity

Certificate of Technical Studies - Career Essentials in Administrative Assistance

Microsoft & LinkedIn

Post-Graduate Diploma- Level 7 - Strategic Management And Leadership

OTHM

Practical Workshop - Team Effectiveness

McQuire Rens & Jones

Diploma - Applied Banking & Finance

Institute of Bankers of Sri Lanka (IBSL)

Diploma - Corporate Banking

Institute of Bankers of Sri Lanka (IBSL)

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Chinthaka Nambapanage