Rusheed Edwards
Brandon,MB
Summary
Detail-oriented with good interpersonal skills. Has a background of extensive experience coaching, teaching, and customer service. Team player who is flexible, reliable, and adaptable to dynamic environments. Proficient in teaching, fitness training and customer service. Seeking an opportunity to further develop my professional skills and enhance the quality of service within your organisation.
Overview
10
10
years of professional experience
Work History
Cook
McDonald's
10.2023 - Current
- Prepare a variety of menu items according to standardized recipes and procedures.
- Operate kitchen equipment such as fryers, grills, and microwaves to cook and assemble menu items like burgers, fries, chicken nuggets, and sandwiches.
- Ensure that food is cooked to the proper temperature and meets quality standards.
- Adhere to food safety and sanitation guidelines to maintain a clean and hygienic work environment.
- Monitor inventory levels of food items and supplies, and restock as needed throughout the shift.
Customer Service Representative (Casual)
H&X Transport Service ltd
06.2023 - Current
- Provide courteous and efficient assistance to customers via various channels including in-person interactions, telephone calls, emails, and live chat.
- Respond promptly to inquiries, concerns, and complaints while maintaining a professional demeanour.
- Assist customers with placing orders, processing payments, and resolving any issues related to transactions.
- Listen actively to customer concerns and take appropriate steps to resolve issues in a timely and satisfactory manner.
- Utilize problem-solving skills and sound judgment to address complex or escalated situations, escalating to higher-level support when necessary.
Track and Field Coach
Hopewell High School
09.2018 - 09.2023
- Developed and implemented track and field programs for youths aged 12-17.
- Created a safe training environment for student athletes.
- Wrote nutritional programs for athletes.
- Wrote athletic programs.
- Prepared Track and Field Team for ISSA Boys and Girls Championships.
- As Teacher:
- Wrote Lesson Plans.
- Used different methodologies to adhere to the different learning styles.
- Used different strategies to correct behavioural issues in classroom.
Customer Service Representative
Advance Call Center Technologies
01.2016 - 08.2018
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Trained new team members on company policies and customer service protocols to enhance team performance.
- Managed high-volume calls while maintaining strong customer relationships and satisfaction rates.
- Implemented process improvements that streamlined workflow, reducing response times for service requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
PE Teacher
Western Hospitality Institute (Gee Learning Academy)
09.2016 - 12.2017
- Physical Education
- Integrated Science
- Human and Social Biology
- Information Technology.
Education
Master of Education - Education Administration
Brandon University
09.2025
BSc. - Physical Education
G.C. Foster College of Physical Education and Sport
09.2016
High School Diploma - undefined
Mona High School
09.2011
Skills
- Great customer Service
- Good interpersonal Skills
- Sound communication skills
- Project Management
- Microsoft Office- Excel, Word, Outlook, Publisher
- Writing Nutritional Programs
- Writing Athletic Programs
Languages
English
Full Professional
Accomplishments
- Top Physical Education Student in High School (2012)
- Top Student In Human and Social Biology (2012)
Timeline
Cook
McDonald's
10.2023 - Current
Customer Service Representative (Casual)
H&X Transport Service ltd
06.2023 - Current
Track and Field Coach
Hopewell High School
09.2018 - 09.2023
PE Teacher
Western Hospitality Institute (Gee Learning Academy)
09.2016 - 12.2017
Customer Service Representative
Advance Call Center Technologies
01.2016 - 08.2018
Master of Education - Education Administration
Brandon University
BSc. - Physical Education
G.C. Foster College of Physical Education and Sport
High School Diploma - undefined
Mona High School