Rushabh Shah
Hamilton,ON
Summary
Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with two years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.
Overview
6
6
years of professional experience
Work History
Branch Manager
Cash 4 You
Hamilton, ON
05.2022 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed strategies to increase customer satisfaction and loyalty.
Insurance Advisor
TD Insurance
08.2021 - 04.2022
- Provided advice to clients on the most suitable insurance policies for their individual needs.
- Conducted interviews with potential customers to assess their insurance needs.
- Responded promptly to customer inquiries via phone, email, or online chat platforms.
- Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
Dispute Investigator Advisor II
Concentrix
04.2021 - 07.2021
- Monitored and analyzed various information to evaluate, investigate, and determine required actions
- Reviewed high-risk applications and transactions for potential fraud risk, taking appropriate action based on the review
- Processed fraud/dispute cases while meeting internal service levels, policies, and procedures
- Documented actions and information found throughout the investigation to maintain account/case files.
Customer Care and Sales Representative
Asurion
04.2020 - 03.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Created successful strategies to develop and expand customer sales.
- Generated new sales leads through cold calling and networking activities.
- Adhered to company initiatives and achieved established goals.
Tele Sales Representative
S&P Data
07.2018 - 02.2020
- Demonstrated excellent customer service and sales skills, to build rapport and brand loyalty through continuous contact
- Creating tickets, scheduling appointments with field technicians, and following up to ensure the resolution of customer issues
- Performed customer negotiations to reach a fair conclusion for both business and customer.
- Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to fulfill their reporting and business needs.
Education
Diploma in General Business - Business
Mohawk College of Applied Arts And Technology
Hamilton, ON08.2019
Bachelor of Commerce - Accounting And Finance
Gujarat University
07.2017
Skills
- Branch Operations Management
- Excels in Team Leadership
- Process Improvement
- Relationship Building
- Business Development
- Operational Reports
- Business Development Expertise
- Excellent Time Management Skills
- Operations Management
- Financial Analysis and Planning
Additional Information
Pursuing CSE course.
Timeline
Branch Manager
Cash 4 You
05.2022 - Current
Insurance Advisor
TD Insurance
08.2021 - 04.2022
Dispute Investigator Advisor II
Concentrix
04.2021 - 07.2021
Customer Care and Sales Representative
Asurion
04.2020 - 03.2021
Tele Sales Representative
S&P Data
07.2018 - 02.2020
Diploma in General Business - Business
Mohawk College of Applied Arts And Technology
Bachelor of Commerce - Accounting And Finance
Gujarat University
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