Rupleen Kaur
Brampton
Summary
Dedicated professional with over five years of experience supporting vulnerable populations in community housing and healthcare settings. Expertise in crisis intervention, trauma-informed communication, and conflict de-escalation. Collaborated with police, EMS, and healthcare providers to assist individuals facing mental health crises and substance use challenges. Aiming to apply these skills in a Mental Health and Addiction Services role.
Overview
1
1
Certification
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Corporate Security Officer
Synergy Protection Group Inc. – Peel Regional Police Sites
06.2025 - Current
- Managed responses to emergencies, alarms, and critical incidents, coordinating effectively with Peel Regional Police.
- Delivered corporate security services, ensuring safety and respect for employees, visitors, and the public.
- Use effective communication and de-escalation techniques with individuals experiencing emotional distress or challenging behaviors.
- Monitored behavioral changes, documented incidents thoroughly, and upheld confidentiality standards.
Security Guard
Star Security – Toronto Community Housing (TCHC)
02.2022 - Current
- Delivered security services in community housing, fostering a safe environment for residents from diverse backgrounds.
- Promote resident safety through patrols, behavioural observation, documentation, and a supportive, recovery-oriented environment.
- Provide security services in a community housing environment supporting residents from diverse backgrounds.
- Build respectful relationships with individuals experiencing schizophrenia, bipolar disorder, anxiety, substance use disorders, and other mental health challenges.
- Enhanced resident safety through proactive patrols, behavioural observation, thorough documentation, and promoting a supportive, recovery-oriented environment.
- Transitioned contract from Allied Universal to Star Security in February 2022.
Security Guard
ASP Security Services – Respite Centre
03.2024 - 04.2025
- Supported vulnerable clients in respite centre through respectful communication and effective crisis de-escalation, enhancing client well-being.
- Distributed harm reduction supplies in accordance with organizational policies.
- Collaborated with healthcare staff to ensure safety and inclusivity, fostering a supportive environment for clients.
Tactical Security Guard
Logixx Security
07.2022 - 06.2024
- Responded to medical and mental health emergencies, including overdoses, seizures, and anxiety attacks, ensuring timely intervention.
- Provided immediate support until EMS arrival, documenting incidents to ensure accurate reporting and follow-up.
- Assisted vulnerable individuals facing homelessness and mental health issues. experiencing homelessness, addiction, and mental health challenges.
Education
Associate of Arts - Mental Health And Addiction Program
Oxford College
Ontario 04.2025 - 07.2026
Diploma - Fitness and Health Promotion
Georgian College
Barrie, ONSkills
- Threat Assessment
- Risk Mitigation
- Incident Response
- Crisis Management
- Emergency Management
- Crisis Coordination
- Safety Protocols
- Emergency Response
- Situational Awareness
- Behavior Observation
- Behavioral Analysis
- Documentation skills
- Incident Documentation
- Report Writing
- Client-Centred Care
- Therapeutic Communication
- Emotional de-escalation techniques
- Active Listening
- Conflict Resolution
- Team Leadership
- Teamwork
- Team collaboration
- Diversity Training
- Public Relations
- Safety procedures
- First aid
- Microsoft Office
- Communication skills
- Self-awareness
- Assessment proficiency
- Crisis prevention
- Confidentiality
Certification
- Security Guard Licence
- CPR & First Aid
Volunteer Experience
Barrie Manor Long-Term Care, Volunteer, 2019-09, 2019-12, Provided companionship and emotional support to residents., Assisted with recreational activities., Communicated respectfully with residents, families, and healthcare staff.
Timeline
Corporate Security Officer
Synergy Protection Group Inc. – Peel Regional Police Sites
06.2025 - Current
Associate of Arts - Mental Health And Addiction Program
Oxford College
04.2025 - 07.2026
Security Guard
ASP Security Services – Respite Centre
03.2024 - 04.2025
Tactical Security Guard
Logixx Security
07.2022 - 06.2024
Security Guard
Star Security – Toronto Community Housing (TCHC)
02.2022 - Current
Diploma - Fitness and Health Promotion
Georgian College