Rupinder Kaur
London,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Tim Hortons
09.2023 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Assistant Manager
Tim Hortons
North York
10.2020 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Team Member
Tim Hortons
North York
04.2019 - 10.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Accounting - Accounting
Seneca College of Applied Arts And Technology
North York, ON08.2020
Skills
- Customer Service
- Greet Guests
- Order Supplies
- Staff Supervision
- Accounting Techniques
- Money Handling
Certification
Food handler
First aid certification
Timeline
Manager
Tim Hortons
09.2023 - 02.2025
Assistant Manager
Tim Hortons
10.2020 - 09.2023
Team Member
Tim Hortons
04.2019 - 10.2020
Accounting - Accounting
Seneca College of Applied Arts And Technology