Rupinder Kaur
Saint John's,Newfoundland
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Wendy's
05.2021 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Merchandise Handler
Gap Distribution Center
09.2021 - 01.2022
- Processed incoming shipments quickly to ensure timely availability of new products on the sales floor.
- Maximized storage space efficiency within the stockroom by organizing products according to category and size dimensions.
- Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
- Maintained a clean, organized, and safe store environment for customers and coworkers alike.
- Collaborated with team members to execute promotional events, driving customer engagement and sales growth.
- Managed product returns efficiently to minimize loss and maintain an organized backroom area.
Education
High School Diploma -
Seneca College
Toronto, ON04.2023
Skills
- Effective Communication skills
- Time Management
- Multi-tasking
- Adaptability
- Problem-solving abilities
- Active Listening
Languages
English (expert)
Punjabi (expert)
Hindi (expert)
Timeline
Merchandise Handler
Gap Distribution Center
09.2021 - 01.2022
Customer Service Representative
Wendy's
05.2021 - 05.2024
High School Diploma -
Seneca College
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