Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Teresa Martin

North Bay,Canada

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

PetSmart

Housekeeper

Hampton Inn by Hilton

Personal Support Worker

Cassellholme
06.2016 - Current
  • Perform direct patient care, assistance with elimination/toileting/personal hygiene, nutrition, Activities of Daily Living, assisting with patient turns, mobilization and transport by being sensitive and empathetic to the needs of the residents
  • Actively participate and report in the Assessment, Care planning, Implementation and Evaluation of outcomes in the Physical Activity Programming of the residents
  • Diligently practice good sanitation and sterile techniques to avoid infection and the spread of contagious illness
  • Consistently exercise tact and diplomacy in dealing with residents, families and visitors
  • Advocate and participate in maintenance of resident’s skin integrity
  • Perform daily patient charting using
  • Ensure safety, the safety of fellow workers, patients, volunteers, and visitors on a daily basis

Administrative Assistant

Affirmative Dynamic Industries
01.2011 - 05.2012
  • Typed and proofread correspondence, forms and other documents
  • Received and forwarded telephone or electronic enquiries
  • Performed basic bookkeeping and payroll tasks, prepared invoices, ordered supplies

Human Resources Assistant

Centennial College of Applied Arts & Technology
01.2001 - 01.2004
  • Provided clerical assistance to the Manager Employment Services and HR Consultants
  • Assisted in all aspects of the office including recruitment, detailed calculations for seniority and benefits
  • Tracked and recorded attendance for the college community and provided detailed reconciliations for employees with queries regarding vacation or sick day entitlement
  • Assisted college hiring committee by writing job postings and preparing advertisements for management, faculty and support staff positions, maintained and updated the resume database
  • Assisted Employee Relations Manager with a variety of special projects that required advanced computer proficiency

Plant Operations Clerk

Centennial College of Applied Arts & Technology
01.2001 - 01.2004
  • Recorded and transcribed minutes for the Health and Safety committee
  • Backup dispatch clerk, received and logged work orders into contact management systems, responded to management, support staff, faculty and student requests for service relating to facilities
  • Identified and prioritized requests for service and completed work orders for maintenance personnel
  • Prepared monthly financial reports and ordered all office supplies
  • Received and sorted incoming invoices, accessed individual invoices to verify and determine payment amount and responsibility
  • Labeled and maintained files for a centralized filing system
  • Managed, controlled, tracked keys, codes, and cylinders for all campuses maintaining a separate key system for each campus

Education

Office Information Administration Course -

Centennial College of Applied Arts + Technology

Personal Support Worker -

Canadore College
01.2016

WHMIS Training -

Centennial College of Applied Arts and Technology
01.2015

Medical Terminology -

Canadore College
01.2012

Skills

  • Customer Engagement
  • Clerical experience
  • Organization skills
  • Prioritization and Scheduling
  • Effective Communication
  • Effective Communication Skills
  • Proficient Computer Skills
  • Data entry
  • Adaptability
  • Cross-Functional Team Engagement
  • Independence
  • Self-motivation
  • Persistence
  • Results-oriented
  • Knowledge of collective agreement
  • Active listening
  • Critical thinking
  • Customer relations

Languages

English
Professional Working

Timeline

Personal Support Worker

Cassellholme
06.2016 - Current

Administrative Assistant

Affirmative Dynamic Industries
01.2011 - 05.2012

Human Resources Assistant

Centennial College of Applied Arts & Technology
01.2001 - 01.2004

Plant Operations Clerk

Centennial College of Applied Arts & Technology
01.2001 - 01.2004

Personal Support Worker -

Canadore College

WHMIS Training -

Centennial College of Applied Arts and Technology

Medical Terminology -

Canadore College

Customer Service Representative

PetSmart

Housekeeper

Hampton Inn by Hilton

Office Information Administration Course -

Centennial College of Applied Arts + Technology

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Teresa Martin