Summary
Overview
Work History
Education
Skills
Languages
Areas Of Interest
Hobbies and Interests
Main Thesis Topic
Projects
Training
Referred by
Timeline
CustomerServiceRepresentative

RUPINDER KAUR

Brampton,ON

Summary

To have a growth oriented and challenging career, where I can contribute my knowledge and skills to the organization and enhance my experience through continuous learning and teamwork.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

SIFI Technologies
01.2021 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Computer operator

Hero Honda Company
10.2018 - 11.2020
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Maintained spreadsheets of data across multiple systems.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Processed requests for service from internal and external customers.

Education

M.tech( computer science Engineering) -

Golden College Engineering & Technology, (Gurdaspur)
01.2019

B-Tech(computer science Engineering) -

S. Sukhjinder Singh Engineering & Technology, (Gurdaspur)
01.2016

Skills

  • Hard working & adaptable to any situation
  • Eager to learn new things
  • Work according to condition
  • Problem-solving abilities
  • Active Listening
  • Customer Service
  • Microsoft Excel
  • Computer Proficiency

Languages

English
Elementary

Areas Of Interest

  • PHP
  • AJAX
  • Bootstrap

Hobbies and Interests

  • Interacting with people & Making Friends
  • Reading books

Main Thesis Topic

Cloud Computing, Dynamic Approach to Enhance Fault Tolerance Rate With DCLCA Along Space Conservation

Projects

PHP, College Management System + Library Management, Team leader

Training

  • ASIAN COMPUTER TECH, Punjab, INDIA, May 2014 – June 2014, Learnt about computer VB.Net language.
  • HT INFOBASE IT & MARKETING SOLUTIONS, Punjab, INDIA, Jan 2016 – May 2016, Learnt about computers PHP language.

Referred by

Employee referral - Friend

Samriti.puri@concentrix.com

Timeline

Customer Service Representative

SIFI Technologies
01.2021 - 05.2023

Computer operator

Hero Honda Company
10.2018 - 11.2020

M.tech( computer science Engineering) -

Golden College Engineering & Technology, (Gurdaspur)

B-Tech(computer science Engineering) -

S. Sukhjinder Singh Engineering & Technology, (Gurdaspur)

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