Rupinder Kaur
Calgary,AB
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Advisor
TD Insurance Home & Auto
Halifax , NS
01.2022 - 06.2022
- Provided quotes and promoted products for building, contents and vehicle insurance.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Calculated premiums and established payment methods.
- Upsold additional products and services after identifying customer needs and requirements.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
Supervisor
Concentrix
Dartmouth , Nova Scotia
10.2020 - 11.2021
- Tracked and prepared quarterly reports of sales goals to management.
- Performed annual evaluations and reviews for large staff of employees.
- Identified individual employee's unique work styles and adapted management methods.
- Interviewed, hired and trained new employees for production positions.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Financial Service Representative
Concentrix
Dartmouth , NS
07.2020 - 10.2020
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Accepted and processed account payments.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Increased customer satisfaction by resolving issues.
Technical Support Representative
Nordia Inc.
Orillia , ON
09.2019 - 07.2020
- Translated complex technical issues into digestible language for non-technical users.
- Submitted service tickets for equipment maintenance requests.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
Customer Sales and Service Expert
Nordia Inc.
Orillia , ON
09.2018 - 04.2019
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Completed call documentation while speaking with customers.
- Handled calls promptly and with courteous professionalism.
- Processed orders, service requests and applied information to customers.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Researched client requests to create best possible solutions for diverse needs.
- Responded proactively and positively to rapid change.
Education
Diploma - Computer System Technician- Networking
Georgian College of Applied Arts And Technology
Barrie, ON12-2019
High School - Math And Science
GRD Public School
Punjab, India04-2017
Skills
- Goal Oriented
- Result Driven
- Time Management
- Call Center Customer Service
- Problem Solving Skills
- Communication skills
- Team Work
- Patient
- Leadership Skills
Certification
General level 1 licensing
Timeline
Insurance Advisor
TD Insurance Home & Auto
01.2022 - 06.2022
Supervisor
Concentrix
10.2020 - 11.2021
Financial Service Representative
Concentrix
07.2020 - 10.2020
Technical Support Representative
Nordia Inc.
09.2019 - 07.2020
Customer Sales and Service Expert
Nordia Inc.
09.2018 - 04.2019
Diploma - Computer System Technician- Networking
Georgian College of Applied Arts And Technology
High School - Math And Science
GRD Public School
General level 1 licensing
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