Summary
Overview
Work History
Education
Skills
Languages
Stage North Volunteer
Timeline
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Chelsey Farquhar

Fort St. John,BC

Summary

Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.

Proven Insurance Advisor at Western Financial Services, adept in client needs analysis and data interpretation, significantly enhanced client satisfaction through personalized advice. Excelled in mentoring peers and fostering customer relationships, demonstrating a goal-oriented mindset and exceptional customer service skills. Achieved notable sales growth by effectively upselling and maintaining high service standards.

Overview

10
10
years of professional experience

Work History

Insurance Advisor

Western Financial Services
02.2018 - Current
  • Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
  • Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
  • Explained features, advantages and disadvantages of various policies to promote insurance sales.
  • Established long-lasting relationships with clients through proactive communication and exceptional service.
  • Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.

Assistant Team Lead

Safeway Gas Bar
05.2017 - 02.2018
  • Managed team workload to reach targets for specific tasks.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.

Sales Floor Associate

Winners & HomeSense
09.2014 - 04.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
  • Processed payments and provided receipts to establish proof of transaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Education

Diploma - Graphic Design

Visual College of Art And Design
British Columbia, CAN
05.2023

Diploma - Fine Arts

Northwest Polytechnic
Grande Prairie, AB
04.2017

High School Diploma -

North Peace Secondary School
Fort St. John, BC
06.2015

Skills

  • Goal-oriented mindset
  • Shipment Receiving
  • Product processing
  • POS System Operation
  • Data Interpretation
  • Client needs analysis
  • Customer Service
  • Upselling
  • Goal-Oriented
  • Store maintenance
  • Merchandise Display

Languages

English
Native or Bilingual

Stage North Volunteer

Actor
Stage Manager
Assistant Stage Manager
Backstage Hand

Timeline

Insurance Advisor

Western Financial Services
02.2018 - Current

Assistant Team Lead

Safeway Gas Bar
05.2017 - 02.2018

Sales Floor Associate

Winners & HomeSense
09.2014 - 04.2017

Diploma - Graphic Design

Visual College of Art And Design

Diploma - Fine Arts

Northwest Polytechnic

High School Diploma -

North Peace Secondary School

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Chelsey Farquhar