Chelsey Farquhar
Fort St. John,BC
Summary
Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.
Proven Insurance Advisor at Western Financial Services, adept in client needs analysis and data interpretation, significantly enhanced client satisfaction through personalized advice. Excelled in mentoring peers and fostering customer relationships, demonstrating a goal-oriented mindset and exceptional customer service skills. Achieved notable sales growth by effectively upselling and maintaining high service standards.
Overview
10
10
years of professional experience
Work History
Insurance Advisor
Western Financial Services
02.2018 - Current
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
Assistant Team Lead
Safeway Gas Bar
05.2017 - 02.2018
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Sales Floor Associate
Winners & HomeSense
09.2014 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Processed payments and provided receipts to establish proof of transaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Diploma - Graphic Design
Visual College of Art And Design
British Columbia, CAN05.2023
Diploma - Fine Arts
Northwest Polytechnic
Grande Prairie, AB04.2017
High School Diploma -
North Peace Secondary School
Fort St. John, BC06.2015
Skills
- Goal-oriented mindset
- Shipment Receiving
- Product processing
- POS System Operation
- Data Interpretation
- Client needs analysis
- Customer Service
- Upselling
- Goal-Oriented
- Store maintenance
- Merchandise Display
Languages
English
Native or Bilingual
Stage North Volunteer
Actor
Stage Manager
Assistant Stage Manager
Backstage Hand
Timeline
Insurance Advisor
Western Financial Services
02.2018 - Current
Assistant Team Lead
Safeway Gas Bar
05.2017 - 02.2018
Sales Floor Associate
Winners & HomeSense
09.2014 - 04.2017
Diploma - Graphic Design
Visual College of Art And Design
Diploma - Fine Arts
Northwest Polytechnic
High School Diploma -
North Peace Secondary School