Rrahul Dandona
Langford,BC
Summary
Successfully completed FUNDAMENTALS OF INSURANCE Certification in May 2025
Goal-oriented professional with strong customer service skills in the insurance industry. Expertise in advising clients on tailored coverage options and generating detailed quotes. Committed to enhancing client satisfaction and achieving sales targets.
Overview
17
17
years of professional experience
Work History
Insurance Advisor
Western Coast Insurance
Langford, British Columbia
08.2025 - Current
- Advised clients on appropriate insurance coverage options.
- Advised customers on changes in existing policies or new options available in the market.
- Provided advice to clients on the most suitable insurance policies for their individual needs.
- Reviewed renewal documents and updated customer information as needed.
- Generated detailed quotes for prospective customers based on their requirements.
Assistant Store Manager
TJX Companies
07.2023 - 12.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Restaurant Shift Manager
ISLAND BURGERS A&W
07.2021 - 08.2023
- Assigned tasks to staff members and monitored their performance.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Developed schedules for staff members based on customer demand.
- Trained new employees on proper customer service techniques and food handling protocols.
Restuarant CREW Member
ISLAND BURGERS A&W
12.2020 - 06.2021
- Assisted customers with menu selection and provided recommendations.
- Cleaned dining areas, restocked condiments, and disposed of trash.
- Maintained a clean work area throughout the shift.
Channel Partner
ESM Management Pvt Ltd
02.2015 - 12.2020
- Oversee regional and local sales managers and their staffs
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Prepare budgets and approve budget expenditures.
Operations Manager
ESM Management Pvt Ltd
07.2008 - 01.2015
- Evaluate the potential of new product developments or market opportunities, according to factors such as business plans, technologies, or market potential
- Identify group or individual target investors for a specific fund
- Meet with investors to determine investment goals or to discuss investment strategies
- Hire or evaluate staff
- Direct activities of accounting or operations departments.
Education
FUNDAMENTALS OF INSURANCE
IBAC
BC03-2025
Masters - Sales & Marketing - Commerce
Chhatrapati Shahuji Maharaj University, Kanpur
Kanpur, Uttar Pradesh06.2015
Bachelor in Commerce -
University of Delhi
New Delhi03.2006
Skills
- Problem-solving
- Customer service and engagement
- Professionalism and ethics
- Quotes and sales
- Client relations
- Customer follow-up
- Goal-oriented mindset
- Auto insurance
Languages
- English
- Hindi
- Punjabi
Personal Information
Date of Birth: 02/01/86
Timeline
Insurance Advisor
Western Coast Insurance
08.2025 - Current
Assistant Store Manager
TJX Companies
07.2023 - 12.2024
Restaurant Shift Manager
ISLAND BURGERS A&W
07.2021 - 08.2023
Restuarant CREW Member
ISLAND BURGERS A&W
12.2020 - 06.2021
Channel Partner
ESM Management Pvt Ltd
02.2015 - 12.2020
Operations Manager
ESM Management Pvt Ltd
07.2008 - 01.2015
FUNDAMENTALS OF INSURANCE
IBAC
Masters - Sales & Marketing - Commerce
Chhatrapati Shahuji Maharaj University, Kanpur
Bachelor in Commerce -
University of Delhi