Rupali Sharma
Okotoks,AB
Summary
I am seeking a part-time job where I can deliver my expertise and innovative skills while maintaining the integrity and work ethics of the working environment, thereby maintaining the business's reputation. I am ready to learn anything new or I have never done that before.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
Walmart
08.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Cashier/Self-Checkout Attendant
Walmart
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Member
McDonald’s
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Housekeeping Attendant
Radisson Hotel
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Customer Experience Salesfloor Associate
Walmart
- Proactively addressed potential safety hazards on the sales floor, contributing to a secure shopping environment for all guests.
- Adapted quickly to changing store layouts and department assignments for seamless support across all areas as needed.
Education
Teacher’s Assistant Diploma -
Portage College
Calgary, AB02.2025
Skills
- Customer Service skills
- Easily Adaptable
- Keen to learn and develop new skills
- Positive attitude with great attention to detail
- Hard Worker
- Ability to learn things quickly
- Ability to work within fast-paced environment
- Patience and Empathy
- Cash Handling
- Time management skills
Languages
English
Punjabi
Hindi
Timeline
Customer Service Manager
Walmart
08.2023 - Current
Cashier/Self-Checkout Attendant
Walmart
Crew Member
McDonald’s
Housekeeping Attendant
Radisson Hotel
Customer Experience Salesfloor Associate
Walmart
Teacher’s Assistant Diploma -
Portage College
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