Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Aashima

Scarborough,ON

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Walmart
Scarborough, ON
11.2021 - Current
  • Supervise employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduce higher standards for customer service and increased efficiency by streamlining operations.
  • Train and regularly mentor associates on performance-oriented strategies and customer service techniques.
  • Collaborate with marketing department to launch and manage promotional activities and campaigns.
  • Complete special projects by using effective decision making, critical thinking and time management skills.

Digital Marketing & Recruitment Intern

Carmazon
Mississauga, ON
09.2021 - 12.2021
  • Managed marketing campaigns to cultivate brand awareness and drive website traffic.
  • Drove email acquisition and marketing campaigns to support key business initiatives across account management, new business development and customer experience.
  • Recruitment, Training and scheduling of marketing team.
  • Administered marketing calendar and posted new content to coincide with new product and service releases.
  • Measured and report performance of all digital marketing campaigns, and assessed against ROI and KPIs.

Cashier

Walmart
Scarborough, ON
11.2020 - 10.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked with customers to find a mutually agreeable solution: refunds, replacement, offering substitutes of unavailable products
  • Ensured cleanliness of work area by disinfecting high traffic areas around the cash register, self-checkout machines after every transaction
  • Maintained accuracy of cash handling
  • Trusted by management to train 2 new coworkers resulting in an increase of customer satisfaction of 25% in the first month due to everyone working more cohesively
  • Increased efficiency by working at an average of 850 scans/hour

Sales Manager

Sai Overseas Educational Services
Jalandhar
11.2017 - 02.2020
  • Maintained daily walk-ins in Microsoft Excel and Customer Relationship Management (CRM)
  • Provided counseling and developed healthy relations with customers
  • Made sales report at the end of every month
  • Submitted applications, handled complaints and applicant support
  • Handled financial transactions and recorded financial in-flows and out-flows on daily basis

Education

Bachelor of Commerce -

D.A.V. College

Post-Graduation Diploma - Marketing Management & Professional Sales

Lambton College
Toronto, ON
01.2022

Skills

  • SKILLS AND QUALIFICATIONS
  • Inbound Marketing
  • Customer Relationship Management
  • Turnover Minimization
  • Customer Service skills
  • Handling Escalations
  • Call Center Operations
  • Service Delivery Optimization
  • Leading Team Meetings
  • Talent Acquisition
  • Product Development Budgeting
  • Direct Marketing Campaigns
  • Market Trend Analysis
  • Data Entry and Maintenance
  • Customer Retention Strategies

Certification

HubSpot: Inbound Marketing

Timeline

Customer Service Manager

Walmart
11.2021 - Current

Digital Marketing & Recruitment Intern

Carmazon
09.2021 - 12.2021

Cashier

Walmart
11.2020 - 10.2021

Sales Manager

Sai Overseas Educational Services
11.2017 - 02.2020

Bachelor of Commerce -

D.A.V. College

Post-Graduation Diploma - Marketing Management & Professional Sales

Lambton College

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Aashima