Summary
Overview
Work History
Education
Skills
Websites
Timeline
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RUPALI MARWAHA

Edmonton

Summary

Results-driven IT professional currently working with EPCOR EDTI as a Co-op student with the Operational Network and Security team in addition to more than 2 years of experience in a support desk environment. I bring in valuable experience of working with OT systems and strong communication skills.

Overview

3
3
years of professional experience

Work History

CO-OP Student, Operations Network and Security

Epcor EDTI
05.2024 - Current


  • Worked closely with the team to create support documents for new projects.
  • Assisted with fine tuning the SIEM tools towards getting more targeted alerts as well as reducing false positives.
  • Assisted with patch management as well as updating baselines.
  • Gained hands on experience in supporting devices in a highly critical OT environment.
  • Gained knowledge about NERC CIP standards and also C2M2 Security framework.
  • Worked closely with other teams across EDTI to complete deliverables for a project.
  • Assisted with organizing the primary data center.
  • Gained insights into process of audit evidence collection.
  • Gained hands on experience with endpoint monitoring software as well as other vulnerability management and compliance tools

LAB MONITOR

NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY
10.2023 - 04.2024
  • Assist students in need of access to lab rooms
  • Keep track of students maintaining a timesheet with sign-ins and out
  • Monitor and report any issues pertaining to classroom or lab hardware equipment
  • Ensuring the lab is securely locked before leaving campus.

IT SERVICE CENTRE ANALYST

SOBEYS CANADA
01.2023 - 09.2023
  • Provided remote IT support for incidents and requests in a 24/7, fast-paced environment via various contact channels
  • Resolved incidents within defined SLAs and used ITSM tools to track tickets
  • Demonstrate IT and system knowledge providing efficient technical support
  • Troubleshooted network issues and monitored network health using Cisco Meraki
  • Administer MFA and AD using Azure and On-Premises servers along with POS servers
  • Contributed to departmental efficiency by documenting knowledge opportunities, staying updated on technology changes, and implementing continuous improvements.

TECHNICAL SUPPORT ASSOCIATE

CONCENTRIX
03.2021 - 12.2022
  • Provided over-the-phone technical support for the customer of the client assisting with the use and troubleshooting of operating systems such as MacOS, iOS and Windows
  • Experience in assisting customers with password resets and managing users using the active directory as well as documenting all the calls using the internal ticketing system
  • Provided user support for Office 365 applications including Outlook, Word, PowerPoint, and Excel
  • Assisting users with connecting output devices such as printers to their computers using the correct drivers
  • Provided support for the client's cloud platform to help customers create backups and safely store data on the client's cloud platform
  • Assisted consumers with hardware troubleshot and escalated to level 2 support when needed.

Education

BACHELOR OF APPLIED INFORMATION SYSTEM TECHNOLOGY - NETWORK MANAGEMENT -

NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY
Edmonton, AB
06.2024

COMPUTER SYSTEMS TECHNICIAN - NETWORKING (WITH HONOURS) -

GEORGIAN COLLEGE
Barrie, ON
08.2020

Skills

  • Ability to communicate effectively both written and verbal
  • Experience in working with SIEM tools
  • Experience in working with critical OT systems
  • Understanding of SCADA systems
  • Experience of creating support documents for both technical and non-technical audiences
  • Knowledge of Network Security with strong knowledge of Firewall basics
  • Self-motivated, multitasking, analytical thinker
    and possess a strong desire to succeed and
    meet goals
  • Highly skilled with time, task and data management abilities
  • Experience of working with Microsoft Office products
  • Self-motivated, multitasking, analytical thinker and possess a strong desire to succeed and meet goals




Timeline

CO-OP Student, Operations Network and Security

Epcor EDTI
05.2024 - Current

LAB MONITOR

NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY
10.2023 - 04.2024

IT SERVICE CENTRE ANALYST

SOBEYS CANADA
01.2023 - 09.2023

TECHNICAL SUPPORT ASSOCIATE

CONCENTRIX
03.2021 - 12.2022

BACHELOR OF APPLIED INFORMATION SYSTEM TECHNOLOGY - NETWORK MANAGEMENT -

NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY

COMPUTER SYSTEMS TECHNICIAN - NETWORKING (WITH HONOURS) -

GEORGIAN COLLEGE
RUPALI MARWAHA