RUOYAN HAN
St Andrews,NB
Summary
Friendly, kind-hearted, and enthusiastic hospitality student with hands-on supervisory experience in the hotel industry. Demonstrated ability to lead a team, maintain high service standards, and ensure guest satisfaction. Currently pursuing a diploma in Hotel and Restaurant Management at NBCC to deepen my knowledge and skills in hospitality operations. Passionate about delivering exceptional service and becoming a future hotel manager.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hotel Supervisor
Junping She
XIAN, Shaanxi
12.2023 - 12.2024
- Coordinated special events such as conferences or weddings at the hotel.
- Prepared detailed reports on occupancy rates, room availability and rate changes.
- Collaborated with other departments to ensure smooth operations throughout the hotel.
- Investigated customer complaints in a timely manner and sought resolutions that were satisfactory to both parties.
- Conducted regular inspections of public areas, guest rooms and back-of-house areas for cleanliness and maintenance needs.
- Developed strategies to maximize revenue opportunities within the hotel.
- Maintained strong relationships with corporate clients by providing excellent customer service.
- Enforced policies to ensure security of guests, staff and property.
- Created promotional campaigns for upcoming events at the hotel.
- Ensured all operational systems are up-to-date with current industry practices.
- Monitored guest satisfaction levels and took corrective action when necessary to resolve any customer service issues.
- Assisted guests with check-in and check-out procedures as needed.
Education
Diploma - Hotel And Restaurant Management
New Brunswick Community College
Saint Andrews, NB12-2026
Skills
- Tourism industry insight
- Meeting planning
- Guest relations
- Team collaboration
- Time management
- Front desk operations
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Certification
- WHMIS 2015 With GHS
- SafeCheck Workplace safety training
- Responsible beverage
- Clean it Right
Timeline
Hotel Supervisor
Junping She
12.2023 - 12.2024
Diploma - Hotel And Restaurant Management
New Brunswick Community College
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