Khalid Al Ali
Hamilton,ON
Summary
Dynamic Hotel Supervisor at Erbil Rotana, recognized for enhancing guest satisfaction through effective complaint handling and innovative marketing strategies. Expert in front desk operations and staff training, I successfully streamlined processes, resulting in improved efficiency and increased customer retention. Passionate about fostering strong relationships within the hospitality industry.
Experienced with managing hotel operations, ensuring smooth daily functionality and guest satisfaction. Utilizes team collaboration and effective communication to foster positive work environment. Track record of implementing efficient processes and maintaining high service standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hotel Supervisor
Erbil Rotana
01.2010 - 06.2022
- Increased customer retention through exceptional service and timely resolution of issues.
- Developed strong relationships with local businesses and event organizers, promoting hotel services and driving referral bookings.
- Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations.
- Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
- Streamlined front desk operations for increased efficiency and improved check-in/check-out processes.
- Coordinated special events within the hotel property such as weddings or conferences ensuring smooth execution of all logistics.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Implemented successful strategies to increase customer satisfaction.
- Planned and executed marketing activities to improve property brand and increase revenue.
Education
Master of Science - Geography
Damascus University
Damascus Syria 06-2006
Skills
- Front desk operations
- Health and safety regulations
- Brand standards adherence
- Complaint handling
- Staff training and development
- Sales and marketing
- Eco-friendly practices
- Employee motivation
- Guest relations management
- Vendor negotiation
- Facility maintenance
- Concierge services
- Menu planning
- Reservation management
- Task delegation
- Meeting planning
- Property management systems
- Security management
- Budgeting and financial management
- Revenue management
- Banquet operations
- Food and beverage sales
- Housekeeping supervision
- Guest satisfaction tracking
- Tourism industry insight
- Cross-departmental collaboration
- Spa and wellness management
- Hospitality
- Cash handling
- Guest services management
- Guest experiences
- Office and staff streamlining
- Safety procedures
Accomplishments
- Handled all cash and credit cards for payment, resulting in zero errors over the course of 10 years
- Kept guests calm during Hurricane Ivan through effective communication and dynamic listening skills which prevented serious injuries or fatalities.
- Implemented a new process which cut wait times for checking in by 80%.
- Promoted the hotel as a wedding destination on social media and online ads which increased the number of such events by 80%.
Languages
English
Professional Working
Arabic
Full Professional
Kurdish
Full Professional
Assyrian
Full Professional
Certification
- Certified Hotel Administrator
- CM - Certified Manager Certification
Timeline
Hotel Supervisor
Erbil Rotana
01.2010 - 06.2022
Master of Science - Geography
Damascus University