Rumana Adan
Etobicoke,ON
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
6
6
years of professional experience
Work History
Personal Support Worker
Power Health Agency
10.2020 - 03.2023
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented vitals, behaviors, and medications in client medical records.
Restaurant Crew Member
Mohamed Elmi
09.2018 - 02.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Call Centre
Unique Work Force
02.2017 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Diploma - Early Childhood Education
George Brown College
Toronto, ON08.2023
Diploma - Personal Support Worker
Medix College C
01.2020
High School Diploma -
Can Aim High School
05.2019
Skills
- Nutritional Support
- Compassionate Client Care
- Dementia care
- Floor Assignments
- Personal Grooming
Timeline
Personal Support Worker
Power Health Agency
10.2020 - 03.2023
Restaurant Crew Member
Mohamed Elmi
09.2018 - 02.2021
Call Centre
Unique Work Force
02.2017 - 04.2018
Diploma - Early Childhood Education
George Brown College
Diploma - Personal Support Worker
Medix College C
High School Diploma -
Can Aim High School
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