Rukshan Perera
Brampton,ON
Summary
A dedicated and hard-working gentlemen, who is seeking an opportunity to work while utilizing engineering skills, giving the maximum support for the success of the company by adding creativity and enthusiasm and willing to work alongside support teams. A collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Maintenance & Control Officer
CIBC
11.2023 - Current
- Review reports and action items from internal system on daily and monthly basis to ensure efficient maintenance and mitigate risk to CIBC
- Receive requests from Branches to discharge security, validate information and process in accordance with outlined procedures to ensure customer satisfaction and to comply with rules and regulations
- Review mail boxes as instructed (e.g. PLC instructions) to classify, change indicator status for life and disability insurance, cancel or refund premiums
- Discharge collateral mortgages in timely manner according to instructions provided by the branch and established policies and procedures to mitigate risk to CIBC
- Advise branches of any discrepancies with registration or re-registration of security; act upon response from branch to mitigate risk to CIBC.
- Demonstrated quick learning in advanced level proficiency in software's like ECIF, COINS and PostEdge
Business Development Executive
TELUS
07.2023 - 11.2023
- Locating prospective customers, generating them into leads, and eventually converting them to customers
- Meeting or exceeding weekly, monthly, and quarterly sales quotas
- Using strong research skills and deep product or industry knowledge to answer any questions about the product
- Preparing and submitting weekly sales or inventory reports to management
- Keeping contact lists and following up with current customers to continue building relationships.
- Doing around 150 cold calls a day
- Closing 4 dales per week
Maintenance Worker
Dexterra
02.2023 - 06.2023
- Properly handled, transported, and disposed of recycled materials
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment
- Taking care of around 2,000 square foot and maintaining around 50 equipment.
- Followed safety precautions to avoid personal injury and provide safe work environment
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Field Sales Representative
TELUS
01.2023 - 02.2023
- Assisting customers as they shop for new products or services
- Making product suggestions according to the wants and needs of customers
- Locating prospective customers, generating them into leads, and eventually converting them to customers
- Meeting or exceeding weekly, monthly, and quarterly sales quotas
- Using strong research skills and deep product or industry knowledge to answer any questions about the product
- Preparing and submitting weekly sales or inventory reports to management
- Keeping contact lists and following up with current customers to continue building relationships.
IT Support Engineer
Webappclouds Pvt Ltd
10.2021 - 12.2022
- Resolved diverse range of technical issues across multiple systems and applications for employers
- Provided IT support to non-technical internal users through desk side support services
- Responding to technical support calls from end user of computer and software application
- Setting up and installing and new computers, network and software
- Setting up users accounts and profiles on the network
- Installing updates, known as patches, to software application
- Installing and configuring operating systems anti-virus software and other applications such as MS office
- Diagnosing and fixing network problems and hardware or software faults
- Managing backups of servers, in case of data loss
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Keeping a record of issues and faults along with solutions, for future references.
Associate, Quality Assurance Engineer
Vetstoria S.L
02.2019 - 09.2021
- Review requirements, specifications and technical design documents to provide timely and meaningful feedback
- Create detailed, comprehensive and well-structured test plans and test cases
- Estimate, prioritize, plan and coordinate testing activities
- Design, develop and execute automation scripts using open source tools
- Identify, record, document thoroughly and track bugs
- Perform thorough regression testing when bugs are resolved
- Develop and apply testing processes for new and existing products to meet client needs
- Liaise with internal teams (e.g. developers and product managers) to identify system requirements
- Monitor debugging process results
- Investigate the causes of non-conforming software and train users to implement solutions
- Track quality assurance metrics, like defect densities and open defect counts
- Stay up-to-date with new testing tools and test strategies
Technical Support Engineer
24/7 Techies
01.2018 - 12.2018
- Was responsible for solving various types of software-related issues that our international clients need help for
- Identified key technology defects to streamline problem resolution
- Led update and upgrade processes, standardizing user training initiatives
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Patched software and installed new versions to eliminate security problems and protect data
- Maintained servers and systems to keep networks fully operational during peak periods
- Cultivated procedures and standards for system monitoring, investigation, and maintenance.
Education
Postgraduate Diploma - International Business Management
Niagara College
Toronto, ON08.2023
Bachelor of Science - Information Technology
Sri Lankan Institute Of Information Technology
Sri Lanka12.2021
Skills
- Test Plans, Cases & Processes
- Regression testing, Beta Testing, System testing
- UI & Compatibility Testing
- Defect Tracking
- SQL
- Analytical Thinking
- Assurance Standards and Selenium, JIRA, Java, Python
- Software Proficiency
- Problem Solving
- Decision Making
- Budget Management
- Data Analysis
- Team Leadership
- Computer Literacy
Timeline
Maintenance & Control Officer
CIBC
11.2023 - Current
Business Development Executive
TELUS
07.2023 - 11.2023
Maintenance Worker
Dexterra
02.2023 - 06.2023
Field Sales Representative
TELUS
01.2023 - 02.2023
IT Support Engineer
Webappclouds Pvt Ltd
10.2021 - 12.2022
Associate, Quality Assurance Engineer
Vetstoria S.L
02.2019 - 09.2021
Technical Support Engineer
24/7 Techies
01.2018 - 12.2018
Postgraduate Diploma - International Business Management
Niagara College
Bachelor of Science - Information Technology
Sri Lankan Institute Of Information Technology
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