Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
2
2
years of professional experience
Work History
Receptionist
Swept Away Cottages
40 Simpson Ml Rd, Cavendish, PE C0A 1N0
05.2021 - 09.2023
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
Improved appointment scheduling system, reducing wait times and increasing client satisfaction
Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Education
Bachelor of Science - Foods And Nutrition
University of Prince Edward Island
Charlottetown, PE
05.2023
Minor - Business
University of Prince Edward Island
Charlottetown, PE
05.2023
Skills
Appointment Scheduling
Account updating
Data Entry
Client Relations
Complaint Handling
Data entry proficiency
Mail distribution
Information Protection
Languages
English
Chinese (Mandarin)
Project Experience
Analyzing HR Challenges at Ryanair:
Worked closely with team members to conduct in-depth research on Ryanair's HR management practices and effectively divided tasks and responsibilities to ensure comprehensive coverage of the topic.
Engaged in active discussions to analyze data, identify patterns, and formulate cohesive conclusions.
Utilized critical thinking skills to identify key HR challenges faced by Ryanair, including poor working conditions and employee turnover.
Identified potential risks associated with inadequate training and low employee morale.
Explored opportunities for improvement and growth through strategic HR initiatives and training programs.
Operations Management at Retro Cannabis Company:
Facilitated regular team meetings to ensure alignment on project objectives, timelines, and individual responsibilities.
Analyzed data to identify root causes of stockouts and inventory discrepancies, applying critical thinking to develop effective solutions.
Responded quickly to changing market conditions and customer demands by adjusting inventory management strategies in real-time.
Motivated team members to stay focused and committed to project goals, providing guidance and support as needed.