Ana Morales
La Puente
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
7
7
years of professional experience
Work History
Receptionist
The Neurology Group
Pomona
05.2024 - Current
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Updated daily log book with information about visitors entering the premises.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized patient charts before each day's clinic sessions began.
- Responded to patient callbacks and phone-in prescription refill requests.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Scheduled appointments for patients via phone and in person.
Burlington
Receiver
Duarte
05.2019 - 06.2019
- Completed day-to-day duties accurately and efficiently.
- Organized deliveries by sorting and stocking receivables
- Sorted and labeled items according to size, type, style, color or product code.
- Stocked shelves with newly arrived inventory and removed outdated items.
McDonald's
Cashiers
La Puente
04.2018 - 04.2019
- Followed health and safety guidelines for food preparation and service.
- Greeted customers promptly and responded to questions.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Alta Loma High School
Rancho Cucamonga, CA05-2018
Skills
- Scheduling
- Positive and professional
- Appointment scheduling
- Organization skills
- Scheduling appointments
- Front desk operations
- Documentation and reporting
- Basic math
- Money handling
- Time management skills
- Customer service
- Staff training
- Vital sign monitoring
- Payment collection
- Stocking supplies
- Appointment setting
- Co-payment collection
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Receptionist
The Neurology Group
05.2024 - Current
Burlington
Receiver
05.2019 - 06.2019
McDonald's
Cashiers
04.2018 - 04.2019
High School Diploma -
Alta Loma High School
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