Rui Andre

• Successfully launched Tesla’s new Doral location, overseeing all aspects of the grand opening event with over 800 attendees, driving strong brand visibility and community engagement.

• Spearheaded operational setup and team onboarding for the new store, training and acclimating staff to Tesla’s culture, systems, and performance standards.
• Implemented streamlined sales and delivery processes that enabled the team to achieve 1,000+ vehicle deliveries in the first two months, setting a new benchmark for store performance.
• Established a high-performance culture by mentoring staff, aligning team objectives with regional goals, and reinforcing Tesla’s mission and customer-centric values.
• Collaborated with cross-functional partners to ensure operational excellence, optimize customer experience, and build sustainable processes for long-term growth.

Key Skills: Sales Leadership · Team Training & Development · Process Implementation · Store Operations · Customer Experience Management · Event Execution

• Sales Performance Improvement: Successfully led the bottom 25% of Advisors in the South Florida region to increase their sales ranking by an average of 617%, significantly surpassing the company average of 339%.
• Customer Relations and Conflict Resolution: Became proficient in managing escalated situations and upset customers, consistently resolving issues while ensuring customers felt valued and cared for. Demonstrated ability to handle challenging situations with empathy and professionalism.
• Presentation Skills: Delivered compelling toolkit presentations to all Advisors in the region. This enhanced my presentation and public speaking skills and positively impacted the delivery experience, customer satisfaction, and employee efficiency.
• Leadership and Coaching: Provided support to all locations and challenged advisors to develop focused sales strategies and provided individual coaching, contributing to the store achieving the highest sales metrics in Florida for the week.
• Metric Improvements: Successfully increased the 'Save Design' metric from last place to number 1 in North America. This demonstrates my ability to drive significant improvements and foster a culture of continuous improvement and teamwork, leading to increases in Store Sales Opportunities by 26%, Demo Drives by 40%, and Net Orders by 43%.
• Cross-Department Assistance: Provided Finance Stipulation assistance during the end of the quarter, demonstrating flexibility under pressure and contributing to smooth operations during a critical period for all departments in the business.

• Created customized sales and delivery journeys for each customer, delivering detailed product information, addressing challenges, and ensuring a positive experience from initial contact to post-sale follow-up.
• Achieved the highest performance ranking among Tesla Advisors in Florida for four consecutive quarters, demonstrating consistent excellence in sales and customer engagement.
• Attained a 95% satisfaction rating during two secret shopper evaluations, reflecting superior customer service and adherence to best practices in customer interactions.
• Actively hosted company-sponsored events such as Boca Resort, BallPark of Palm Beaches, and various home shows to increase brand visibility and uphold company standards in the community.
• Established Areas of Responsibility (AOR) for each Advisor to promote individual strengths and foster a sense of camaraderie and team spirit within the store.
• Recognition: 'Rui is always ready to help and assist others, even when he is busy. He is a great team player and likes to help everyone succeed with a shared mission in mind!' – Jason Granovsky

• Recognized as the top-performing Karma Automotive salesperson worldwide, successfully selling 26 Karma vehicles and setting new benchmarks for sales excellence within a niche luxury EV market.
• Progressed from Sales Executive at Karma Palm Beach to Sales Manager at Karma Broward, leading all dealership operations, overseeing a team of five, and maintaining peak sales performance without direct owner supervision.
• Consistently exceeded monthly and quarterly sales goals through strategic planning, high-level client engagement, and targeted luxury EV market outreach.
• Expert in electric vehicle technology and high-end automotive sales, effectively communicating EV advantages to traditionally combustion-engine clientele, driving increased adoption and converting skeptics into loyal EV customers.
• Led and motivated a high-performing sales team, utilizing advanced negotiation, communication, and conflict management strategies to foster collaboration, elevate morale, and achieve record-setting results.
• Developed and executed innovative marketing and outreach initiatives, including hosting monthly regional events that elevated brand visibility, educated affluent consumers about Karma’s unique offerings, and generated high-value sales leads.
• Praised for a hands-on management approach, operational independence, and the ability to sustain dealership success under minimal oversight.

• Ranked #2 in lead capture across North America for four consecutive quarters in 2018, highlighting exceptional ability to generate high-quality leads and drive business growth on a national scale.
• Ranked #2 in Florida sales for both the first and second quarters of 2020, showcasing exceptional sales performance and dedication to achieving top results.
• Maintained the highest lead capture and test drive scheduling rates in the Florida region throughout 2018, demonstrating sustained excellence in customer engagement and sales generation.
• Leveraged proficiency in Portuguese and Spanish to expand customer base and maximize lead capture, effectively reaching a broader demographic and enhancing market penetration.
• Achieved the highest performance as a Tesla Advisor in the Boca Raton location, excelling in vehicle orders placed, test drives scheduled, and leads captured, consistently setting benchmarks for the store quarter over quarter.