Ruhan Sharma

• Processed financial transactions efficiently, including cash, debit, and credit payments, ensuring accuracy and compliance, resulting in a 98% transaction accuracy rate.
• Mentored and supervised new team members at the cash register, reducing errors by 15% and improving customer service satisfaction scores by 20%.
• Expertly resolved client issues using strong conflict resolution abilities, resulting in a 90% resolution rate and increased customer retention by 15%.
• Maintained strict adherence to safety regulations, prioritizing the safety and security of customers and employees, leading to a 30% decrease in safety incidents.
• Effectively promoted financial products such as credit cards, exceeding sales targets by activating 60 credit cards, and boosting revenue by 25%.

· Guided customers to find merchandise, resulting in a notable 15% increase in average transaction value.

· Demonstrated exceptional product knowledge and offered tailored suggestions, significantly elevating customer satisfaction levels.

· Maintained impeccable adherence to store policies and procedures, ensuring a professional and organized shopping environment.

· Played a pivotal role in driving sales, contributing to a notable 10% increase in overall sales during peak periods and game days.

• Completed research, compiled data, updated spreadsheets and produced timely reports.
• Interacted with customers by phone, email, or in person to provide information.
• Educated staff on organizational mission and goals to help employees achieve success.
• Participated in workshops and presentations related to projects to gain knowledge.
• Assisted in developing integrated marketing strategies for small businesses.