Summary
Overview
Work History
Education
Skills
Languages
Projects and Accomplishments
Timeline
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Ruchit Patel

Mississauga,Canada

Summary

Network professional with track record of ensuring reliable and secure network operations. Possesses deep technical knowledge and proactive approach to problem-solving. Known for effective collaboration in team settings and adaptability to evolving technological needs. Experienced with network design, implementation, and maintenance. Utilizes advanced troubleshooting techniques to resolve technical issues efficiently. Knowledge of network security protocols and best practices ensures robust and secure system performance.

Overview

6
6
years of professional experience

Work History

Network Administrator

OICFOODS/BRARS
01.2021 - Current
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Administer and optimize network infrastructure, including routers, L2-L3 switches, VPN, and firewalls.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Oversee Office 365 administration, including Azure AD, Intune, and Office apps management.
  • Manage IT procurement, inventory, and budget planning.
  • Lead major IT projects and provide cost-effective solutions to complex problems.
  • Implement and support VoIP systems and set up advanced meeting technologies (Teams, Zoom, Cisco Webex).
  • Installed IP security cameras, NVR and Storage solution for IT.
  • Document processes, manage licenses, and handle onboarding and offboarding.
  • Improved network efficiency by implementing and managing system updates and patches.

Freelancer

Multiple
01.2019 - Current
  • Managed more than 5 clients and its projects simultaneously while maintaining a high level of attention to detail and organization.
  • Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
  • Analyzed user feedback to gather input and identify areas required for improvement.

IT Support Technician

WPSL Security Solutions
09.2019 - 01.2021
  • Provided Tier 1 and Tier 2 support, troubleshooting technical issues and performing system maintenance.
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Documented IT procedures maintained accurate records, and trained users on new technologies.
  • Collaborated with IT professionals to resolve complex issues and tested new technologies.
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.

Education

Bachelor of Science - Computer Science

Birla Institute of Technology And Science
Distance Learning
05.2027

Diploma in Computer Engineering Technology -

Seneca College of Applied Arts and Technology
Toronto, Ontario
08.2020

Higher Secondary Study - Science

D.Z Patel High Secondary School
Anand, India
04.2017

Skills

  • Expert technical knowledge
  • Advance analytical skills
  • ITIL framework
  • Disaster recovery
  • Remote technical support & On-site technical support
  • hands-on working experience in this role
  • Firmware and patch management
  • Single-Sign-On administration
  • Microsoft Active Directory and Red Hat IDM
  • Certificates authorization management
  • Expert skills on Disaster recovery
  • Business and Web Applications support
  • End-User Technical Support
  • Network administration
  • Ticketing systems
  • Technical issue analysis
  • server platform life cycle management
  • Technical troubleshooting
  • User credential management
  • Windows/Linux Server disaster recovery and contingency plans skills
  • Skills managing on-prem server environment to Cloud base environment including GCP, AWS and MS Azure
  • Expert in Infrastructure Design, Implementation and Management
  • Physical servers, virtual servers via VMware ESXi and VDI (VMware ESXi, SRM, VRA and Horizon platform)
  • Windows server Management - Hardware and Software support and Server Hardening (SCCM, VSphere, Remote Desktop and SCOM)
  • Linux server Maagement - Hardware and Software support and Server Hardening (Ansible Tower, Satellite, Puppet, vSphere and Zabbix)
  • Advance skills to find and eliminate Windows and Linus vulnerabilities
  • Solid troubleshooting abilities, both proactive and reactive
  • Strong knowledge of HP server hardware (NIC, RAID, SCSI) including HP OneView and iLo (experience with HP blade system management)
  • TCP/IP, SMTP, HTTP, SFTP, TELNET, DNS, DHCP and SNMP
  • Microsoft System Center, Red Hat and VMware suite of products
  • Keeps myself update with evaluation and selection process for new server hardware and technologies, as well as Windows and Linux server infrastructure technologies Ticket support system management
  • Working knowledge of routing, VPN, firewall and system security
  • Experience in documenting complex enterprise level systems and procedures

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Projects and Accomplishments

Network Infrastructure Upgrade
  • Objective: Modernize and optimize the existing network infrastructure to improve performance and security.
  • Details: Plan and execute the upgrade of network components such as routers, switches, firewalls, and load balancers. Implement VLANs, QoS policies, and secure network configurations.
  • Tools/Technologies: Cisco Meraki, FortiGate, Azure Load Balancer, Network Mgmt Tools.
Cloud Migration
  • Objective: Transition on-premises applications and data to a cloud environment for improved scalability.
  • Details: Develop and execute a cloud migration strategy, including the setup of virtual machines, databases, and storage in platforms like AWS or Azure. Ensure minimal downtime and data integrity.
  • Tools/Technologies: AWS (EC2, S3, RDS), Azure (Virtual Machines, Storage), Cloud Migration Tools.
Disaster Recovery Planning

• Objective: Create a robust disaster recovery plan to ensure business continuity in case of system failures or data loss.

• Details: Design and implement backup and recovery solutions, including offsite backups and redundancy. Test and document disaster recovery procedures.

• Tools/Technologies: Acronis, OneDrive, RAID, Backup Software.

Security Hardening and Compliance
  • Objective: Enhance system security and ensure compliance with industry standards and regulations.
  • Details: Conduct a security assessment, implement security measures such as multi-factor authentication. (MFA), encryption, and regular security updates. Ensure systems follow standards like GDPR or HIPAA.
  • Tools/Technologies: Security Tools (e.g., FortiGuard), Compliance Management Software.
Automated System Monitoring and Alerts
  • Objective: Implement a system for real-time monitoring and alerting to proactively address potential issues.
  • Details: Set up monitoring tools to track system performance, availability, and security. Configure alerts and automated responses for critical issues.
  • Tools/Technologies: Prometheus, ELK Stack, Datadog, Monitoring Software.
Active Directory Management and Automation
  • Objective: Streamline and automate Active Directory (AD) management tasks to improve efficiency.
  • Details: Develop scripts for automating user account creation, modifications, and deletions. Implement group policies and AD security configurations.
  • Tools/Technologies: PowerShell, Active Directory, Group Policy Management.
Virtualization and Containerization
  • Objective: Deploy and manage virtual machines and containers to refine resource use and scalability.
  • Details: Set up and manage virtualization environments using VMware or Hyper-V. Implement containerization with Docker or Kubernetes for application deployment.
  • Tools/Technologies: VMware, Hyper-V, Docker, Kubernetes.
Help Desk and IT Support System Implementation
  • Objective: Implement a new help desk and IT support system to improve ticket management and user support.
  • Details: Deploy and configure a ticketing system, develop workflows for ticket resolution, and integrate with existing tools for better user support.
  • Tools/Technologies: Jira Service Desk, Zendesk, ITSM Tools.
Infrastructure as Code (IaC) Implementation
  • Objective: Use Infrastructure as Code to automate the provisioning and management of infrastructure.
  • Details: Develop and implement IaC scripts for deploying and managing infrastructure resources in cloud environments.
  • Tools/Technologies: Terraform, Ansible, AWS CloudFormation.
Network Security Enhancement
  • Objective: Strengthen network security to protect against cyber threats and unauthorized access.
  • Details: Implement and configure advanced firewall rules, intrusion detection/prevention systems (IDS/IPS), and VPNs. Conduct regular security audits.
  • Tools/Technologies: FortiGate, Cisco Firewalls, IDS/IPS Tools.

Timeline

Network Administrator

OICFOODS/BRARS
01.2021 - Current

IT Support Technician

WPSL Security Solutions
09.2019 - 01.2021

Freelancer

Multiple
01.2019 - Current

Diploma in Computer Engineering Technology -

Seneca College of Applied Arts and Technology

Bachelor of Science - Computer Science

Birla Institute of Technology And Science

Higher Secondary Study - Science

D.Z Patel High Secondary School
Ruchit Patel