Summary
Overview
Work History
Education
Skills
Certification
Availability
References
Languages
Networking, Music
Timeline
Hi, I’m

K M M Islam

TORONTO,ON
K M M Islam

Summary

Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems. With 5 years of dedicated experience, A seasoned professional proficient in network administration, planning, and engineering. Operating under limited supervision, oversee all facets of IT-network infrastructure, including network equipment, servers, and software applications. Expert in delivering reliable, durable, and cost-effective solutions to address diverse IT needs. Known for troubleshooting adeptness and building successful solutions, and a proactive problem solver with excellent verbal and written communication skills. Throughout the career, demonstrated a knack for time management and trend tracking in dynamic, large-scale environments with over 3000 employees. Eager to contribute achieved skills to enhance team and company excellence while continually learning from experienced teammates.

Overview

7
years of professional experience
1
Certification
15
years of post-secondary education

Work History

VBC Network INC.

NETWORK ADMINISTRATOR
01.2021 - Current

Job overview

  • Corrected hardware, software and network connectivity issues by diagnosing faults and completing skilled repairs
  • Kept network scalable to meet current and expected performance requirements
  • Supported users with training, technical assistance and network improvements and collaborated with customers
  • Maintained data backups and disaster recovery operations in conformance with best practices of data center management
  • Configured bare-metal servers, BGP, TCP/IP, MPLS, Fortinet and different firewall rules and automation with PYTHON and PYCHARM
  • Produced and maintained technical documentation on assigned systems
  • Developed and deployed systems software and updates using industry-standard tools and resources
  • Resolved emergency issues quickly by maintaining organized spare parts inventory
  • Protected data, software and hardware with top-notch security procedures
  • Set up new servers to enhance network operations, ensuring seamless integration with various protocols following network topology
  • Coordinated computer network access and use as master control operator.
  • Planned and implemented upgrades to system hardware and software.
  • Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.

VOICE BOOT CAMP

NETWORK ENGINEER
12.2019 - 12.2020

Job overview

  • Documented network information, including switching and routing equipment, connected IP-addressable devices, and cabling interconnects
  • Performed troubleshooting and diagnosis for LAN/WAN performance and connectivity
  • Defined project scope and collaborated with network engineers to assess hardware, software and personnel needs
  • Diagnosed and resolved operational challenges to assist end-users
  • Reported on data input and output to assess computer resources and perform capacity planning
  • Protected organizational assets with clear and effective disaster recovery plans
  • Kept system working efficiently by training and supporting end-users
  • Developed and wrote procedures for installation, use and troubleshooting of communications hardware or software
  • Designed and updated highly scalable networks for iType) needs
  • Worked with vendors to obtain and integrate new technologies, improving performance and introducing new features
  • Documented network switching and routing equipment and connected IP-addressable devices and cabling to maintain current records
  • Designed, planned, tested and configured network communication systems
  • Handled daily network maintenance with new installations configurations and troubleshooting of devices cabling and equipment.

International Rice Research Institute

SYSTEM AND NETWORK ENGINEER
09.2017 - 10.2019

Job overview

  • Plan, design, set up and maintained IT Infrastructure in IRRI Bangladesh Office (IBO)
  • Plan and setup internet connectivity and coordinate with internet service providers
  • Plan and design IT cabling layout, set up and maintain firewalls and wireless networks and Development and maintenance of IT Infrastructure in IBO Dhaka and field offices
  • Implementation and maintenance of Disaster Recovery System (DRS) for servers
  • Implement and test software and hardware applications to ensure accuracy, efficient, effective and in line with requirements of stakeholders involved
  • Troubleshoot, diagnose, and resolve computer and network/connectivity problems
  • Maintain IT asset reports in coordination with Asset Management Team.

Education

Computek College
Toronto, ON

Diploma in Computer Network and Cyber Security Engineering from Computer Network And Cyber Security
08.2023 - Current

Herzing College, Toronto
Toronto, ON

Diploma in Network Cabling Specialist
01.2022

Prime University, Dhaka
Dhaka, Bangladesh

Bachelor of Science in Electrical and Electronic Engineering from Electrical And Electronic Engineering
Sep.2010 - Sep.2024 (14 years)

Skills

  • System Upgrades
  • Performance Improvements
  • Identify and solve any problems that arise with computer networks and server systems: work with IT s
  • Ability to diagnose and resolve basic technical issues
  • Technical Support
  • Network Performance Monitoring and ability to prioritize tasks efficiently and meet deadlines
  • Skilled and experienced Network Security, VLAN, Encryption
  • Good knowledge of firewall systems (Cisco ASA Fortinet)
  • Configuration, Updates, and Troubleshooting of Type 1 Cryptographic Equipment
  • In coordination with Network and Security Administrator, System Administrator and System
  • Data Backup Maintenance
  • Install and configure computer networks and maintain existing software and hardware: Cisco Nexus Series and Cisco Routers
  • Performance testing and Verification of Cryptographic Equipment Firmware and Software Upgrades
  • Proven track record of working with networking equipment, specializing in maintenance and upgrades
  • Experience with virtualization (VMware/Hyper-V) and backup systems
  • Strong analytical mindset coupled with problem-solving skills
  • Expert in SD-WAN and MPLS
  • Advanced knowledge of network protocols, routing, switching Using BPDU, STP, VLANs,VPNs and wireless LANs, NAC, Access point and wifi
  • Experienced in configuring and troubleshooting of different routing protocols Ex-static, EIGRP, OSPF, BGP and IPSEC VPN
  • Experience with Windows Server operating systems and Active Directory
  • Install specialized networking applications necessary to allow secure network connectivity
  • Effective communicator with strong interpersonal skills
  • Possesses robust documentation skills, ensuring thorough and accurate record-keeping
  • Multi-tasking and a good team player
  • Experienced in to work in team oriented and collaborative environment, configure, data center and contact center
  • Demonstrated expertise in ISE, DNAC, VXLAN, and Cisco Wireless environments
  • AWS Cloud Engineering (Associate Level) AWS Connect
  • Microsoft Teams
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power Point
  • Microsoft Access
  • Microsoft Visio
  • Database Skill
  • SQL
  • TOAD
  • JAVA
  • Selenium
  • Automation
  • Software Testing (Manual & Automation) Accounting (Concept, Implementations & Reporting)
  • Marketing (Design, Planning & Implementation)
  • Enhancement Project
  • Working experience on Cisco Contact Center – deploying and scripting
  • Gather use cases/requirements for UCCX and UCCE ICM scripts build, optimize and administer
  • Configure Agent Settings and customize for UCCX Agent and configure Finesse for UCCX Deployment as a desktop agent
  • Maintain and support for Cisco Jabber phones
  • Cisco Finesse issues for agents and regular users
  • Prepare reports using CUIC for respective administrative users
  • Configure, move, add, change & delete (MACD) for the contact center support
  • Prioritize incidents and change requests based on defined criteria and service level agreements and communicate with the customer on incident status
  • Execute remote test and work with on-site tech / remote Tech resolving issues
  • Environment Deployed Cisco IP Phones using BAT utility
  • Hardware and software monitoring
  • VPN Configuration
  • CISSP

Certification

Cisco Certified Network Associate (CCNA 2002-301)

Availability

Full-time

References

Reference available upon request

Languages

English
Full Professional

Networking, Music

Love to design , routing and monitor the network so that can be troubleshoot if needed.

Timeline

Computek College

Diploma in Computer Network and Cyber Security Engineering from Computer Network And Cyber Security
08.2023 - Current

NETWORK ADMINISTRATOR

VBC Network INC.
01.2021 - Current

NETWORK ENGINEER

VOICE BOOT CAMP
12.2019 - 12.2020

SYSTEM AND NETWORK ENGINEER

International Rice Research Institute
09.2017 - 10.2019

Prime University, Dhaka

Bachelor of Science in Electrical and Electronic Engineering from Electrical And Electronic Engineering
Sep.2010 - Sep.2024 (14 years)

Herzing College, Toronto

Diploma in Network Cabling Specialist

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K M M Islam