Ruchi Sonawala

Retail Store Manager

JA Jewellers

Patna, India

04.2015 - 08.2022

Managed store organization, maintenance, and purchasing functions.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Maintained customer satisfaction with quick and professional handling of product returns.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Followed through with client requests to resolve problems.
Kept accurate records to document customer service actions and discussions.
Developed and offered unique discount options to drive interest in new product lines.
Addressed potential cancellations and offered catered solutions to retain accounts.
Researched and corrected customer concerns to promote company loyalty.
Negotiated contracts with outside carriers to minimize costs to company and customers.
Took ownership of customer issues and followed problems through to resolution.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Completed daily logs, tracked data and managed clients' book of business.

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