Ruchi Patel
Summary
Accomplished and performance driven professional with extensive experience in customer service, retail management, food industry, sales, and accounting departments. Skilled in observing defined standards and performing necessary changes to implement continuous improvement and reliable in dealing with customers and management.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Reliance Fresh
12.2021 - 05.2023
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Retail Sales Team Member
D-Mart Shopping Centre
01.2018 - 02.2019
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Education
Sardar Patel University
Anand, GUJ06.2020
Master of Science - Mathematics
Sardar Patel University
Anand, GUJ05.2018
Skills
Effective and structured communication
Time management skills
Detail Oriented
Trustworthy & Multitasking
Critical thinking and problem solving
Planning and organization skills
Languages
English
Full Professional
Timeline
Customer Service Supervisor
Reliance Fresh
12.2021 - 05.2023
Retail Sales Team Member
D-Mart Shopping Centre
01.2018 - 02.2019
Bachelor of Science - Education
Sardar Patel University
Master of Science - Mathematics
Sardar Patel University
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