Shammi Verma
Brampton
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Circle K
12.2021 - Current
- Operated cash registers and handled cash transactions with high accuracy, ensuring balanced drawers at the end of each shift.
- Provided exceptional customer service, promptly addressing customer queries and resolving any issues to maintain a positive shopping experience.
- Maintained cleanliness and organization of the store, ensuring products were well-stocked and displayed attractively.
- Conducted age verification for restricted items such as tobacco and alcohol, ensuring compliance with legal regulations.
- Participated in inventory management tasks, including stock checks, ordering products, and receiving shipments.
Production Manager
Goel Associate
03.2019 - 09.2020
- Develop and implement production schedules to meet customer demand and organizational goals.
- Monitor and control production costs, including labor, materials, and overhead expenses.
- Coordinate with the supply chain and procurement teams to ensure a consistent supply of raw materials.
- Regularly review and analyze production data to make informed decisions for enhancing efficiency.
- Address production issues promptly and effectively, troubleshooting any technical or operational challenges.
Education
Strategic Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2021
Bachelor of Science - Mechanical Engineering Technology
Kurukshetra Univerisity
India06.2015
Skills
- Handling Escalations
- Account Authorizations
- Workflow Management
- Leading Team Meetings
- Knowledge of SAP
- SQL (structured Query Language)
- Service Delivery Optimization
- Team Development
- Records Management
- Performance Evaluation
- Report Generation
- Escalation Management
- Account Management
- Sales Proficiency
Timeline
Customer Service Supervisor
Circle K
12.2021 - Current
Production Manager
Goel Associate
03.2019 - 09.2020
Strategic Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Mechanical Engineering Technology
Kurukshetra Univerisity
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