Ruby S Ortega

Fontana

Summary

Retail associate with experience in customer service, sales, and merchandising. Skilled in cashier operations, inventory support, and delivering excellent customer experiences in fast-paced environments.

Overview

years of professional experience

Work History

Customer Service & Cashier Associate

JCPenney

Rancho Cucamonga, CA

01.2023 - Current

Process customer returns, exchanges, and refunds efficiently while ensuring accuracy and policy compliance.
Assist customers with online order pickups (BOPIS), verifying purchases and resolving order issues.
Provide in-person customer support for purchase inquiries, product issues, and account concerns.
Operate as a cashier, handling purchases, payments, and transactions in a fast-paced retail environment.
Drive sales by promoting store credit card applications and upselling products when appropriate.
Resolve customer complaints professionally, maintaining a positive shopping experience.
Maintain store organization through go-backs, restocking, and ensuring a clean, welcoming environment.
Trained new cashiers on operational procedures and customer service standards.

Merchandiser

Macy’s

Rancho Cucamonga, CA

09.2022 - 01.2023

Executed merchandise displays and visual standards to enhance product presentation and drive sales.
Took part in relocating fixtures and inventory for new items, season changes, and clearance sets.
Managed stock replenishment for the sales floor, inventory management, and markdown procedures.
Stocked and replenished inventory, ensuring products were organized and readily available for customers.
Monitored inventory levels and assisted with restocking to maintain optimal sales floor conditions.
Provided customer assistance on the sales floor, answering questions and recommending products.
Supported sales goals by maintaining appealing displays and ensuring high-demand items were accessible.
Maintained a clean, organized sales floor to improve the overall shopping experience.

Education

Bachelor of Arts - Information Security Concentration

California State University of San Bernardino

San Bernardino, CA

05.2027

Skills

Languages: Fluent in English & Spanish
Microsoft Office, (Excel, Outlook, Word, OneNote, One Drive, PowerPoint and Teams) Windows, MacOS, and Linux
Customer service

Patience and empathy
Cash handling
Issue resolution

Languages

English

Native or Bilingual

Spanish

Professional Working

Timeline