Diana Rivera
Arleta
Summary
Compassionate leader, mentor, and therapist with strong interpersonal and problem-solving skills. I value learning, communicate openly, and genuinely care about people. I’m dedicated to serving my community and helping develop positive contributors to society, and I’m ready to take on new professional challenges with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Manager - East Valley Youth and Family Center
San Fernando Valley Community Mental Health Center, Inc.
08.2022 - Current
- Provide oversight of high quality, client-centered services delivery outpatient mental health clinic serving a diverse population of over 100 children and their families.
- Provide administrative and clinical supervision (individual and group supervision) for a multidisciplinary team of registered Mental Health Clinicians, Mental Health Counselors, MSW/MFT Trainee Students and Front Office support personnel.
- Provide crisis intervention support and clinical consultations to treatment team to ensure effective and ethical service delivery.
- Ensure timely and compliant clinical documentation by monitoring caseloads tracking systems and supporting the clinical team to meet documentation and performance expectations.
- Monitor staff productivity and assign new referrals to maintain balanced caseloads and meet program requirements.
- Interview, hire, and on-board multidisciplinary staff including clinicians, Mental Health counselors, psychiatrists, and administrative support personnel.
- Manage the clinic’s administrative operations including caseloads reports, timesheets, monthly reports, mileage reimbursements, HR documentation and compliance documentation.
- Collaborate with the agency’s Quality Assurance team and other division leadership to ensure effective implementation of policies and appropriate linkage of consumers to services that to meet their identified needs.
- Volunteer in specific center committees to deliver trainings to support the personnel professional development.
- Conduct weekly staff meetings to update, train, coordinate, and address matters that pertain to the psychological and professional safety of the team.
Lead Mental Health Clinician II
East Valley Youth & Family Center
06.2021 - 07.2022
- Provided crisis support coverage and consultation for high acuity clients to ensure continuity of care.
- Formulated treatment and medication plan strategies in collaboration with child psychiatrist for high acuity cases.
- Coordinated medical care linkages and supported families in making informed care decisions.
- Served as acting lead in the absence and/or unavailability of the Assistant Director.
- Facilitated the Utilization Review Committee to audit client chart documentation to ensure compliance with DMH and Center policies and guidelines.
Mental Health Clinician I
East Valley Youth & Family Center
08.2016 - 05.2021
- Conducted psychosocial assessments for children/adolescents (ages 0-18) and adults from diverse cultural, socioeconomic, and linguistic backgrounds to inform individualized therapeutic care.
- Provided individual and family psychotherapy using various evidence based informed treatments (TF-CBT, MAP, CPP, PCIT and AF-EMDR) tailored to the needs of diverse populations.
- Participated in care planning meetings with multidisciplinary teams including program supervisors, psychiatrists, social workers, teachers, and case managers to ensure comprehensive care.
- Maintained compliance with mandated reporting and ethical standards to safeguard all clients.
- Provided clinical supervision to second year Master of Social Work students emphasizing culturally humble practices and equity in service delivery.
Peritoneal Dialysis/MOB/OB/GYN Medical Social Work Intern
Kaiser Permanente Medical Center
09.2015 - 05.2016
- Conducted psychosocial assessments for End Stage of Renal Disease diagnosed patients and perinatal patients.
- Educated and provided support to patients and families to complete end of life health care directives.
- Collaborated with LCSW to conduct in home assessments with patients referred to dialysis treatment.
- Identified perinatal mental health concerns including post-partum depression, SI/HI, and domestic violence to ensure appropriate linkage and continuity of care.
International Social Work Intern
Social Work Abroad Program (SWAP)
07.2015 - 08.2015
- Collaborated with La Universidad Nacional de Costa Rica (UNA) in order to develop and implement a supplemental program for two elementary schools.
- Designed and facilitated a four-week anti-bullying curriculum for at risk youth emphasizing conflict resolution, self-esteem, and respect.
- Provided individual, bi-weekly counseling services to children ranging from 1st to 4th school grade.
- Collaborated with the schools’ social worker, psychologist, and teachers in order to ensure appropriate care.
School Social Work Intern
Pacoima Elementary Charter School
09.2014 - 06.2015
- Provided individual counseling to children between the ages of 7-12 under the supervision of a field instructor.
- Facilitated Our House grief and loss groups, parental workshops, and mother support groups.
- Supported crisis response efforts and collaborated with teachers on student support.
- Utilized evidence based clinical interventions such as Trauma-Focused Cognitive Behavior Therapy, Solution Focused Therapy, and Strength Based Approach.
Education
Master of Social Work - Aging and Families
California State University, Los Angeles
Los Angeles06.2016
Bachelor of Arts - Psychology, minor in Central American Studies
California State University, Northridge
Northridge, CA05.2011
Skills
- Team leadership and direction
- Clinical Supervision
- Crisis Intervention
- Trauma Informed Care
- Strong Interpersonal skills
- Problem-solving
- Detail-oriented
- Critical thinking
- Policy and procedure improvements
- Training and development
- Multidisciplinary Collaboration
- Documentation Compliance
- Tech: Proficient in EHR systems, Microsoft Office, productivity tracking tools
- Languages: Fluent in English & Spanish
Certification
- Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) certified
- Managing and Adaptive Practices (MAP) certified
- Parent-Child Interaction Therapy (PCIT) certified
- Child-Parent Psychotherapy (CPP) roster
- Child-Parent Psychotherapy Reflective Supervisor
- Attachment-Focused Eye Movement Desensitization and Reprocessing (AF-EMDR) trained
- Affirmative Clinical Supervision: Competencies and responsibilities trained
- CPR Certified
Timeline
Program Manager - East Valley Youth and Family Center
San Fernando Valley Community Mental Health Center, Inc.
08.2022 - Current
Lead Mental Health Clinician II
East Valley Youth & Family Center
06.2021 - 07.2022
Mental Health Clinician I
East Valley Youth & Family Center
08.2016 - 05.2021
Peritoneal Dialysis/MOB/OB/GYN Medical Social Work Intern
Kaiser Permanente Medical Center
09.2015 - 05.2016
International Social Work Intern
Social Work Abroad Program (SWAP)
07.2015 - 08.2015
School Social Work Intern
Pacoima Elementary Charter School
09.2014 - 06.2015
Master of Social Work - Aging and Families
California State University, Los Angeles
Bachelor of Arts - Psychology, minor in Central American Studies
California State University, Northridge