RUBY PATEL
Rexdale,ON
Summary
Proven Assistant Manager with a track record of enhancing customer satisfaction and streamlining operations at M R BUILDCON. Skilled in customer service and computer skills, adept at leading teams to exceed business goals. Increased profitability through strategic planning and efficient resource allocation, demonstrating exceptional multitasking and team leadership abilities.
Overview
8
8
years of professional experience
Work History
Assistant Manager
M R BUILDCON
10.2023 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Account Manager
PIONEER SERVICES REGD
01.2018 - 08.2023
- Analyzed and reported on customer activity, business trends and areas of concern.
- Resolved complex billing issues, improving customer satisfaction levels while maintaining company revenue streams.
- Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly.
- Maintained accurate records of client interactions, ensuring all relevant information was easily accessible for future reference.
INFORMATION RETRIEVAL OFFICER
JUST DIAL LTD
05.2016 - 12.2017
- Input data into computer programs and filing systems.
- Provided exceptional customer service by promptly responding to inquiries and addressing any concerns or issues that arose during the retrieval process.
- Enhanced information retrieval efficiency by streamlining search processes and utilizing advanced tools.
- Reduced client wait times by prioritizing urgent requests and efficiently managing workload.
Education
MBA - FINANCIAL AND MANAGEMENT ANALYTICS
INTERNATIONAL BUSINESS UNIVERSITY
Toronto, ONBachelor of Commerce - Accounting And Finance
GUJARAT UNIVERSITY
AHMEDABAD GUJARAT, INDIA11-2016
Skills
- Customer service
- Money handling
- Team leadership
- Multitasking
- Computer skills
Timeline
Assistant Manager
M R BUILDCON
10.2023 - 10.2024
Assistant Account Manager
PIONEER SERVICES REGD
01.2018 - 08.2023
INFORMATION RETRIEVAL OFFICER
JUST DIAL LTD
05.2016 - 12.2017
MBA - FINANCIAL AND MANAGEMENT ANALYTICS
INTERNATIONAL BUSINESS UNIVERSITY
Bachelor of Commerce - Accounting And Finance
GUJARAT UNIVERSITY
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