Ruby Kendall

Cloud 5

05.2001 - 11.2024

Entered customer information into customized computer system with Software to document and organize client records.
Assisted in training new hires by sharing best practices and offering guidance on company processes.
Participated in ongoing training programs to stay current on product offerings, industry trends, and company updates.
Maintained high call quality standards by adhering to company policies and procedures for each interaction.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Educated customers on company systems, form completion, and access to services.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Assisted customers by answering questions and responding to inquiries.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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