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CHINAZO JOHN IJEOMA
St Catherines,Canada
Summary
Customer service professional with proven track record in providing exceptional support and resolving customer issues efficiently. Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies.
Knowledgeable with solid background in property management assistance. Proven ability to support daily operations, including tenant relations and maintenance coordination. Demonstrated skill in administrative tasks and effective communication.
Overview
16
16
years of professional experience
Work History
Contact Center Agent
Enbridge/Accenture
St. Catherines, Canada
02.2024 - Current
- Handle inbound calls from customers regarding billing inquiries, payments, and account management
- Provide accurate and efficient resolution to customer issues related to billing discrepancies, payment arrangements, account adjustments, while also educating customers on billing procedures and payment options
- Educate customers on Enbridge policies, procedures, and options available during the moving process
- Update customer account information accurately and maintain detailed records of interactions
- Maintain a positive and professional attitude while delivering excellent customer service
Package Handler (Part time)
Intelcom
Thorold, Canada
10.2023 - Current
- Carefully unload customer’s parcels arriving daily
- Organized, sort, scan and label the parcels according to the manifest
- Worked in collaboration with other department: place packages in determined areas for the delivery team
- Maintain the package/hour sorting ratio established for the day
Business Development Associate
Elcid Global Services Limited
Lagos, Nigeria
09.2014 - 07.2023
- Sourcing and handling of international buyers and local suppliers of mineral ores and agro-allied products
- Contracts negotiation, monitoring and execution
- Budget preparation and risk management including
- Coordination of relevant stakeholders including Government agencies like Customs, Shipping companies, Shipping agents and Warehousing facilities to ensure smooth operations and shipments
- Coordinating and supervising the logistics, random sampling, of minerals and laboratory test with International corporates as SGS Inspection, Bureau Veritas and Bollore
Dispatcher
Canteb Security Limited
Lagos, Nigeria
02.2010 - 09.2014
- Handled dispatch of urgent alarm calls across Lagos State to mobile patrols and reported all safety and service incidents to management
- Analyzed system reports to maximize guard coverages and to ensure optimum use of resources such as ensuring multiple guards are not sent to the same client for coverage
- Demonstrated advanced verbal and written communication skills by preparing and delivering reports to management on monthly scheduling/dispatching activities
- Answered incoming calls and responded to inquiries and recorded and maintained detailed reports of customer requests and work completed
- Scheduled and assigned work orders to security guards and provided updates on the status of work orders to customers
- Managed the dispatch team and operations and monitored the progress of security guards and intervened if needed
- Assisted in the updating and creation of standard operating procedures and supporting documents for the control center
- Provided regular reporting on the control center operators progress and achievement of performance measures relative to the center’s business planning goals and objectives
- Prepared and delivered reports to management and developed relationships with internal and external stakeholders to improve quality service delivery
Education
Bsc - Statistics
Imo State University
06.2000
Skills
- Customer Service skills
- Financial analysis skills
- Communication and interpersonal skills
- Time management
- Technical proficiency
- Attention to detail
- Analytical skills
- Listening skills
- Teamwork and collaboration
- Problem-solving skills
- Document preparation
- Property maintenance
- Tenant relations
References
Available upon request.
Languages
English
Full Professional
Timeline
Contact Center Agent
Enbridge/Accenture
02.2024 - Current
Package Handler (Part time)
Intelcom
10.2023 - Current
Business Development Associate
Elcid Global Services Limited
09.2014 - 07.2023
Dispatcher
Canteb Security Limited
02.2010 - 09.2014
Bsc - Statistics
Imo State University