Ruby Casillas
San Ysidro
Summary
Results-driven professional with a strong background in customer service and team leadership. Committed to enhancing service delivery and optimizing operations through effective communication and strategic decision-making.
Overview
9
9
years of professional experience
Work History
Assistant Manager
San Diego Self Storage
San Diego
01.2024 - Current
- Assisted in managing daily operations and maintaining storage facility standards.
- Developed staff schedules to optimize resource allocation and enhance customer service.
- Analyzed customer feedback to implement improvements in service delivery.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Patient Service Representative
Family Health Center of San Diego
Chula Vista, CA
08.2021 - 04.2022
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries via phone and in-person, ensuring timely responses.
- Maintained accurate patient records in electronic health systems.
- Collaborated with healthcare providers to coordinate patient care services.
Retail Sales Associate
New York & Company
Chula Vista, CA
10.2017 - 09.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining visual merchandising standards to enhance product displays and drive sales.
- Processed transactions accurately and efficiently using point-of-sale systems, ensuring a smooth checkout experience.
- Trained new associates on store policies, product knowledge, and customer engagement techniques.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Medical Administrative Assistant -
Pima Medical Institute
Chula Vista, CA10.2018
High School Diploma -
San Ysidro High School
San Ysidro06.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
San Diego Self Storage
01.2024 - Current
Patient Service Representative
Family Health Center of San Diego
08.2021 - 04.2022
Retail Sales Associate
New York & Company
10.2017 - 09.2020
Medical Administrative Assistant -
Pima Medical Institute
High School Diploma -
San Ysidro High School