ROZY -
Halifax,NS
Summary
Possessing calm and vigilant demeanor, capable of maintaining secure and safe environment. Knowledgeable about surveillance techniques and emergency response procedures, demonstrating competence in monitoring facilities and managing incidents. Committed to ensuring safety and well-being of patients, staff, and visitors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Healthcare Security Officer
Paladin Security Group
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Trained new Healthcare Security Officers thoroughly, instilling best practices for their future success in the role.
- Conducted daily patrols of facility grounds, identifying and resolving potential hazards or security breaches.
Customer Service Cashier
Dollarama Store
02.2024 - 11.2024
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Bell Mobility
09.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
Security Supervisor
Regal Securities
02.2021 - 10.2023
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded10-20 incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Education
Diploma - Business Administration And Management
ST CLAIR COLLEGE
Toronto, ON05.2021
High School Diploma -
KIPS PUBLIC HIGH SCHOOL
PUNJAB03.2018
Skills
- De-escalation strategies
- Access control systems
- Healthcare regulations compliance
- Professionalism and ethics
- Emergency response
- Threat Assessment and management
- Strong communication skill
- Quick learner
- Customer service
- Reliability and punctuality
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- First Aid, And CPR certificate
- Customer experiential services
- Use of force
- Ontario Security Guard License
Timeline
Customer Service Cashier
Dollarama Store
02.2024 - 11.2024
Healthcare Security Officer
Paladin Security Group
12.2023 - Current
Customer Service Representative
Bell Mobility
09.2022 - 12.2023
Security Supervisor
Regal Securities
02.2021 - 10.2023
Diploma - Business Administration And Management
ST CLAIR COLLEGE
High School Diploma -
KIPS PUBLIC HIGH SCHOOL
- First Aid, And CPR certificate
- Customer experiential services
- Use of force
- Ontario Security Guard License
Similar Profiles
Attah OjoboAttah Ojobo
Unarmed Security Guard at Paladin Security GroupUnarmed Security Guard at Paladin Security Group
Khushwinder SinghKhushwinder Singh
Security Officer at Paladin Security GroupSecurity Officer at Paladin Security Group
Mohitpreet SinghMohitpreet Singh
Security Officer at Paladin Security GroupSecurity Officer at Paladin Security Group