Summary
Overview
Work History
Education
Skills
Supporting Documents - Cover Letter
Work Availability
Timeline
Hi, I’m

Rozita Ahmadi

Customer Service
Toronto,ON
Rozita Ahmadi

Summary

Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development. Results-focused, product Manager with 15 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Industrious product manager offering 15 years of telecommunication industry experience ready to add value to your team. Well-versed in processing accurate sales transactions and providing superior customer service.

Overview

22
years of professional experience

Work History

UnderStory Kides Health Technologies LTD.
Toronto, ON

Technical Product Manager
01.2022 - Current

Job overview

  • Research shows that problems related to mental health usually have roots in people's childhood
  • We are here because the startup wants to provide counseling group sessions for children, parents, and volunteers Let's create value in the field of children's mental health
  • Our goal is to create a safe environment for children and provide an opportunity to participate in group counseling sessions under the supervision of an expert counselor, from many prevent mental health problems in the future
  • I am the Technical Product Manager of this application.

Mobile Telecommunication Company Of Iran
Tehrān

Technical Product Manager
08.2014 - 07.2023

Job overview

  • Coordinated project planning and execution with team members and team leads
  • Documented user stories, specifications, and product features into detailed work orders to communicate across teams and build mandatory requirements
  • Prioritized roadmap in order to achieve product goals and metrics
  • Coordinated design meetings and decisions with internal departments and teams
  • Established criteria for each milestone within the product roadmap as a means to measure developmental progress
  • Analyzed metrics to measure product performance
  • Maintained positive vendor relations to build strong partnerships
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Conducted market research and analyzed customer feedback to identify product requirements.
  • Developed product roadmaps, strategies and timelines for new products.

Telecommunication Company Of Iran
Tehrān

Data Analyst
02.2002 - 08.2014

Job overview

  • Planned computer systems using information engineering, data modeling, and structured analysis
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
  • Tested data prediction algorithms based on historical data
  • Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements
  • Used statistical methods to analyze data and generate useful business reports
  • Optimized core processes to improve business performance and operational agility

Education

Shahid Beheshti University

Master's degree in IT management ecommerce
09.2010

University Overview

University of Isfahan

Bachelor's in Computer Engineering
03.2003

University Overview

Skills

  • PL SQL
  • Power BI
  • Microsoft SQL Server
  • Requirements Gathering
  • Data Modeling
  • Jira
  • BPMN/Visio/Figma
  • Microsoft CRM 365

Supporting Documents - Cover Letter

Supporting Documents - Cover Letter

9

Availability
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Timeline

Technical Product Manager
UnderStory Kides Health Technologies LTD.
01.2022 - Current
Technical Product Manager
Mobile Telecommunication Company Of Iran
08.2014 - 07.2023
Data Analyst
Telecommunication Company Of Iran
02.2002 - 08.2014
Shahid Beheshti University
Master's degree in IT management ecommerce
University of Isfahan
Bachelor's in Computer Engineering
Rozita AhmadiCustomer Service