Rozita Ahmadi

• Participating in a start-up team to implement an application whose purpose is to identify the problems and anomalies of teenagers through group games, in this way, by collecting data through designed games and a series of surveys from parents, can provide parents with valuable results from the analysis.
• Developed and established strong business relationships with both internal personnel and external solution providers.
• Improved data collection methods by designing surveys, polls and other instruments.
• Collaborated with cross-functional teams for better understanding of business requirements and objectives.
• Participated in team brainstorming sessions to identify innovative solutions for complex problems facing the organization.
• Self-motivated, with strong sense of personal responsibility.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

1) Customer Feedback Management System (CFM):
• Implement CFM project for monitoring of social media and media news data analysis in the customer service department of mobile operators by customizing and analyzing Lifeweb products to launch management dashboards and supportive reports. It achieves a 60% reduction in client complaints through automation and predictive modeling.
• Identifying opportunities to enhance client satisfaction, loyalty, and lifetime value through proactive communication and personalized experiences.
• Gather and analyze behavioral data of MCI customers in social media to support the digital ecosystem and conducted thorough competitor analyses, to identify gaps in market share and growth opportunities.
• Providing users feedback on the services in the CFM App to develop dashboards and reports for directors and generate ad-hoc reports to evaluate specific business requirements.
• Designed custom tracking systems to monitor KPIs, ensuring alignment with organizational goals and objectives, and created dashboards to monitor and track key performance indicators.
• Provided technical support for troubleshooting analytics and reporting issues.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of the best placement for needed resources.
• Developed customized reports, summarizing and presenting data in a visually appealing format.
• Enhanced business efficiency by identifying trends and patterns in complex datasets.
• Established a culture of continuous improvement by fostering open communication channels and encouraging feedback on data analysis methodologies.
2)Workforce Management system (WFM):
• Implementing and customizing the WFM Project based on Dynamics CRM 365 to increase new user acquisition and retention by 25% through strategic reports implementations. In this product, workforce planning has been done to deliver the service at the time determined by the customer and at the location determined by the customer, and this solution has increased the service requests and also increased the company's profit.
• Gathering, and cleaning related data sets from different sources including surveys, monitoring transactions, API to generate reports, and dashboards to support the digital ecosystem.
• Develop dashboards and reports of WFM service to provide statistical information and a clear view of the increase in on-site service requests of customers.
• Identifying requirements and implementing Google Analytics data capture for website capabilities and mobile apps.
• Monitoring the performance of marketing campaigns across various channels (e.g., digital, social media, web, email), using data analysis.
• Designing the application pages with UX design tools, taking into account the opinions of the user and implementation team, and finalizing it by the programming team

• Implement and determine CRM & CBS processes and their adaptation to the eTOM Framework by customizing the CRM product of Huawei company to optimize processes that improved customer satisfaction and reduced time-to-market for technological and new changes.Work closely with internal teams to develop retention strategies based on customers' insights and match with the company’s vision.
• Designing application pages with Figma and Photoshop and interacting with the business team and programmers to get approvals from both teams.
• Developing data query templates with PL-SQL & Oracle Forms & Reports for data services to implement new changes in CRM software to increase sales by 30%.
• Organized spreadsheet information into detailed forms by Excel and Oracle report, which enables companies to reallocate 80% of the.
• Analyzed key aspects of the business to evaluate factors driving results and summarized them into presentations.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Surveyed clients to ascertain requirements and expectations for product.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Increased efficiency in resource allocation by conducting detailed business requirements analysis.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Managed time efficiently in order to complete all tasks within deadlines.

• Optimized data access and storage to improve performance of analytics systems.
  Improved data collection methods by designing surveys, polls and other instruments.
• Responded to customer calls and emails to answer questions about products and services.
• Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Configured and tested new software and hardware.
  Offered assistance in implementing and developing training programs.
  Developed customer service policies and procedures to meet and exceed industry service standards.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Answered customer telephone calls promptly to avoid on-hold wait times.
  Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
• Tested new software and hardware prior to deployment.
• Monitored system performance to identify potential issues.
• Worked well in a team setting, providing support and guidance.
• Delivered services to customer locations within specific timeframes.

• Led version control efforts for organization, employing public, and open source repositories.
• Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
• Analyzed work to generate logic for new systems, procedures and tests.
• Authored code fixes and enhancements for inclusion in future code releases and patches.
• Participated in software field testing to verify performance of developed projects.
• Participated in agile development processes such as sprint planning meetings, daily stand-ups, backlog grooming sessions, and retrospective reviews to optimize team workflow patterns.
• Enhanced user experience by developing user-friendly interfaces and optimizing web applications.
• Developed and maintained web applications following specifications provided.
• Tested functional compliance of company products.
• Designed and developed forward-thinking systems that meet user needs and improve productivity.
• Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
• Developed next generation integration platform for internal applications.
• Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
• Used critical thinking skills, decisive judgment and worked with minimal supervision.
• Integrated third-party APIs into existing systems to extend functionality and enhance overall user experience.
• Tested and deployed scalable and highly available software products.
• Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
• Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
• Designed and developed analytical data structures.
• Coordinated deployments of new software, feature updates and fixes.
• Developed scalable solutions to accommodate growing user bases and evolving business requirements.
• Designed customized solutions for proposals to potential customers.